Director Communications and Collaboration

Manages development and maintenance of the University’s information technology identity management and telecommunications platforms.

• Evaluates information technology resources necessary to support and enhance collaboration within the University, and recommends projects to support these goals.
• Plans and manages projects to install, upgrade or maintain communication and collaboration hardware and software.
• Establishes and promotes standards and procedures to ensure the reliability of communication and collaboration systems.
• Develops and monitors budgets for operations and projects.
• Ensures software and hardware meet University requirements and professional standards.
• Selects and manages vendors.
• Participates in information technology strategic planning initiatives.
• Codes, tests, debugs and installs specialized software and maintains all relevant documentation.
• Hires, trains and evaluates performance of staff.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in a related field from an accredited institution, or Bachelor’s degree in a non-related field from an accredited institution combined with relevant experience.

• Five years’ relevant experience.
• Supervisory experience.
• Strong interpersonal, written and verbal communication skills.
• Experience developing and documenting policies and procedures.
• Vendor management experience.
• Budget management experience.
• Knowledge of security and privacy regulations.

• Strategic planning experience in higher education or other shared governance environment.
• Experience with communication and collaboration systems including telephone systems, online learning and email systems.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2019-07-01