Unified Communications Support Specialist

Provides software administration, technical assistance and support related to service management systems, telecommunication systems, and information technology infrastructure. Communicates with telecommunication companies and plans for the implementation of new systems for the University.

• Creates work orders for service requests, and audits work orders to ensure completion.
• Provides consistent customer service and technical support to all internal and external stakeholders.
• Performs order fulfillment for requests relating to service additions and changes, including programming devices.
• Plans and schedules network installations. Participates in projects to ensure the effective application and delivery of unified communication services.
• Creates, audits, and updates system documentation to comply with University and industry best practices, to provide stakeholders with information on telecommunication systems for the University.
• May train users on telecommunication systems, services, and procedures.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Some college coursework from an accredited institution.

• Two years’ relevant experience.
• Strong interpersonal, written, and verbal communication skills.
• Customer service experience.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-06-12