Assistant Director Collections

Oversees and manages revenue collection activities for the University.

• Directs and supervises operations and activities related to account billing, system charges, proof of debt, subsequent pre-collection, and collection efforts of University departments including receivables, loans, and payment plans.
• Develops and implements payment policies. Ensures University compliance with all state, and federal laws and regulations. Analyzes and authorizes exceptions to payment policies. Reviews tuition and hardship appeals.
• Prepare documents for litigation, and represents the University at litigation proceedings.
• Leads and supervises functional testing, development, implementation, and modification to pre-collect/collection processes, and related interfaces with the University and third-party systems.
• Oversees and responds to incoming emails, phone, and walk-in requests from students, parents, retirees, various university departments, and third parties on a variety of issues. Ensures office and phone system is staffed appropriately and that calls and inquiries receive optimum customer service. Monitors and assists in resolving system issues needed.
• Prepares a variety of financial/accounting reports and analyses. Investigates and verifies financial status and prepares special payment agreements and arrangements for delinquent accounts. Processes tuition discount payments and instructor award payments.
• Hires, trains, evaluates, and supervises staff and student employees. Ensures University objectives are met in the pre-collections/collections area for students, business, employee, and retiree accounts.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Three years' relevant experience.
• Professional accounting or financial experience in one or more of the following areas: accounts receivable, accounts payable/disbursements, cashiering, collections, and customer service.
• Spreadsheet proficiency and accounting systems experience.
• Supervisory experience or experience providing guidance to students or other employees.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-11-21