Job description
Job code:
010080
Pay grade:
G
Pay type:
Exempt/salaried
General summary
Maintains, develops, and integrates new and existing systems used by multiple departments and areas across the University. Maintains a central repository of applications used across the University.
Major duties
- Prepares computing equipment and peripherals for faculty, staff, and instructional laboratories. Installs operating system and application software and configures for end-users. Ensures equipment meets University standards.
- Provides technical and problem-solving support to end-users for all standard and department-specific applications. Provides support for both recorded and live-streamed events.
- Provides support to classroom instruction, including setting up audio-visual equipment, recording, streaming, or other instructional technology needs.
- Maintains the department's servers and local area network, including backup and restore processes.
- Maintains and instructs end-users on department and University policies governing computer usage and data security. Monitors network performance and resolves any network performance issues.
- Maintains an accurate inventory of the department's computing equipment and coordinates these records with the University's information technology inventory system.
- Recommends changes or improvements to the department's information technology hardware and software.
- Represents the department's needs and interests to the University's information technology planning groups. Administers user groups for the department.
- Hires, trains, evaluates, and supervises staff and student employees.
Minimum qualifications
Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.
Required education
- Bachelor's degree in related field from an accredited institution.
Required experience
- Five years' relevant experience.
- Supervisory or lead experience.
- Strong interpersonal, written, and verbal communication skills.
Physical requirements
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Working conditions
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Revised:
2023-12-05
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.