Business Services and Customer Relations Specialist

Job description

Job code: 010099
Pay grade: E
Pay type: Exempt/salaried

General summary

Maintains business relationships and supports activity for Auxiliary Enterprises.

Major duties

  • Manages daily operations and supports activity for Auxiliary Enterprises, including but not limited to vending, laundry, Bronco Transit and the help desk.
  • Builds and maintains business relationships with third-party vendors, internal departments and customers to ensure continuation of business operations.
  • Assists in planning, designing, implementing and evaluating marketing strategies to generate revenue and manage sales goals. Provides direction for event services and assigned projects.
  • Hires, trains, evaluates and supervises administrative staff. Resolves operational and personnel issues. Implements customer service training.
  • Enforces service level agreements and facilitates contract administration to ensure appropriate services and revenue to the University.

Minimum qualifications

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

Required education

  • Bachelor's degree in related field from an accredited institution.

Required experience

  • One year's relevant experience.

Required other

  • Ability to work irregular shifts and extended hours, including weekends and holidays.

Physical requirements

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Working conditions

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-10-30

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.