Business Services and Customer Relations Specialist

Maintains business relationships and supports activity for Auxiliary Enterprises.

• Manages daily operations and supports activity for Auxiliary Enterprises, including but not limited to vending, laundry, Bronco Transit and the help desk.
• Builds and maintains business relationships with third-party vendors, internal departments and customers to ensure continuation of business operations.
• Assists in planning, designing, implementing and evaluating marketing strategies to generate revenue and manage sales goals. Provides direction for event services and assigned projects.
• Hires, trains, evaluates and supervises administrative staff. Resolves operational and personnel issues. Implements customer service training.
• Enforces service level agreements and facilitates contract administration to ensure appropriate services and revenue to the University.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• One year's relevant experience.

• Ability to work irregular shifts and extended hours, including weekends and holidays.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-10-30