Associate Director Admission Operations

Manages and oversees the Office of Admissions operations and customer service functions.

• Manages and oversees the Office of Admissions operations and customer service functions, including business processes, data capture and processing, functional and systems-related technology, document management, application processing and notification functions.
• Manages the execution of all internal admission processes, including front-line customer service, communications and troubleshooting. Ensures the admissions operations team has consistent routines and protocols surrounding daily activities.
• Develops and improves operational efficiency by resolving operational efficiency issues. Assesses operations to streamline processes and maintain a continuous process improvement office culture.
• Ensures effective and efficient processing of applications by designing applications, supervising the processing of admission applications and transcripts and monitoring achievement of office goals for response time.
• Collects and analyzes undergraduate admissions data. Compiles reports to inform predictive enrollment model efforts.
• Evaluates and implements operating procedures. Communicates with internal and external stakeholders concerning policies and procedures.
• Evaluate student-athlete compliance issues with athletic department personnel as needed.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Five years' relevant experience.
• Supervisory experience.
• Strong interpersonal, written and verbal communication skills.

• Master's degree in related field from an accredited institution.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-01-04