Customer Service Representative - Facilities

Serves as main point of contact for campus community facility-related needs.

• Receives requests for repairs or reports of facility problems and records them in the department's work order system. Responds to all inquiries regarding facility-related services.
• Uses computer maintenance management systems and other programs to create and distribute detailed reports used by the department including warranty review, event scheduling, purchasing reports, customer surveys, and order reports.
• Provides information to callers and responds to email requests for information on the status of projects.
• Assists department staff in gathering information, preparing and facilitating events, and other administrative support duties.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Some college coursework from an accredited institution.

• Two years' relevant experience.
• Experience with customer service or administrative support.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-03-29