Assistant Director Electronic Communication Quality Assurance

Ensures that the University’s internal and external electronic media communications comply with established policies, standards, best practices and state and federal requirements.

• Audits electronic communications produced by University departments to ensure compliance with accessibility, design and writing standards. Works with content producers to remediate non-compliant content. Maintains logs and creates reports to demonstrate compliance to regulatory agencies.
• Identifies, implements and oversees tool for monitoring website accessibility. Designs protocols for web accessibility testing and validation to meet or exceed federal guidelines.
• Evaluates the accessibility of websites and web applications under consideration for purchase or deployment, as well as external platforms used to host or distribute electronic communications.
• Assists the director in establishing policies, standards, best practices and workflows for the creation and maintenance of content on all electronic communication channels.
• Administers a compliance training program for web designers, developers and content authors from all colleges and offices to ensure content quality and accuracy. Assists web developers with the creation of accessible templates and interfaces.
• Participates in and provides expertise to committees and user groups that oversee the creation and maintenance of web and social media content.
• Participates in web and social media strategic planning.
• Responds to questions, concerns and complaints related to accessibility of the University’s electronic communications. Collaborates with web developers, information technology administrators, content producers, disability services and others as needed to resolve accessibility issues.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor’s degree in related field from an accredited institution.

• Five years' relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Knowledge of current web accessibility standards and regulations.
• Knowledge of Associated Press style guidelines.
• Demonstrated ability to manage multiple assignments.

• Demonstrated ability to coordinate interdepartmental projects in a higher education setting.
• Proficiency with commonly used assistant-technologies, such as screen readers.
• Familiarity with the University’s web content management system.

• Relevant industry certification.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2017-08-31