Job description
Job code:
010556
Pay grade:
H
Pay type:
Exempt/salaried
General summary
Designs, develops, analyzes, and maintains customer-facing information technology systems and services in a distributed computing environment.
Major duties
- Investigates, recommends, and implements new technologies and technology-rich spaces for student and faculty use.
- Develops and delivers educational workshops to better connect faculty, staff, and students with emerging technology.
- Assesses user needs with future technology and maintains a strong connection to users to help recommend curated new tools beyond current offerings.
- Provides strategic leadership for information technology support for the department. Leads or collaborates with other library and campus information technology staff on projects to improve capabilities and services.
- Implements and ensures adherence to operating policies and procedures, as they comply with University standards and industry best practices.
- Improves staff productivity and patron experience by analyzing, documenting, managing, and assessing back-end services related to client support. Serves as top-level support expert within the University Libraries and works with administration, information technology staff, and vendors to resolve problems of moderate and difficult complexity. Shares in the management of file and print services.
- Hires, trains and supervises student employees.
Minimum qualifications
Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.
Required education
- Bachelor’s degree in related field from an accredited institution, or a Bachelor’s degree in a non-related field from an accredited institution combined with relevant experience.
Required experience
- Five years' relevant experience.
- Strong interpersonal, written and verbal communication skills.
- Experience installing and maintaining hardware and software.
Required other
- Must be available to provide system maintenance or end-user support outside of normal business hours.
Desired qualifications
Desired other
- Relevant industry certification.
Physical requirements
Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
Working conditions
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Revised:
2023-10-30
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.