Manager User Services

Manages the library service center and operations.

• Provides customer service and support to library users. Monitors service expectations at the services desk.
• Leads and provides program oversight for one or more of the following areas within the User Services Department: loan fulfillment, stacks maintenance, patron records and billing, or staff and student onboarding and training.
• Coordinates department activities and programs within the library.
• Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.
• Offers technical assistance for patrons.
• Monitors and reports the maintenance environment of the library.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.

• Three years' relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written and verbal communication skills.
• Experience in a public or customer service role in a library.
• Strong computer and technical skills.
• Demonstrated ability to respond to emergencies and ensure a safe library environment.
• Working knowledge of library search terminology, library databases, and an integrated library system.

• Ability to work irregular shifts and extended hours, including evenings and weekends.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2025-05-02