Assistant Director Operations and Member Services

Responsible for all aspects of the Student Recreational Center membership program.

• Manages the Student Recreational Center membership operations. Directs processes for membership applications and cancellations. Resolves member problems and requests. Maintains membership software and utilizes the student information system.
• Develops and implements policies and procedures. Maintains compliance with University, divisional and department's policies and procedures.
• Develops marketing strategies to increase membership and assist with sponsorship revenue. Assists with department sponsorship development. Updates web pages and posts on social media.
• Contracts, negotiates, and implements rental activities. Invoices and processes billings for special events and rentals. Handles cash operations for the department. Ensures proper balancing. Assists with department budgeting. Reconciles monthly deposits and card purchases. Maintains knowledge of the cash register system.
• Coordinates daily operations of the Student Recreational Center service desk and office. Maintains rental database. Maintains inventory of products and does inventory bi-weekly. Orders new products as needed.
• Welcomes University visitors and prospective business associates and conducts tours. Builds client relationships.
• Develops and executes plans for goals related to the membership program and front desk operations. Gathers feedback from current and former members and implements changes to the membership program. Submit annual strategic plan reports for areas of responsibility.
• Plans annual events to generate membership or member support. Coordinates special events. Acts as the point of contact for events that the department participates in. Develops and maintains budgets for all special events.
• Attends university functions to represent the Student Recreation Center. Serves on the departmental leadership team and participates in strategic planning, budgeting, and assessment for the department.
• Hires, trains, evaluates, and supervises staff and student employees. Processes payroll for staff and student employees..

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Two years’ relevant experience.
• Demonstrated experience in customer service and problem solving.
• Experience in training and evaluating a diverse workforce.
• Office software skills, including word processing, spreadsheets, and presentations.
• Event planning experience.
• Experience in cash handling and financial reconciliation procedures.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-04-23