Supervisor Help Desk and Information Technology Laboratory
Job Description
- Job code: 010698
- Pay grade: F
- Pay type: Nonexempt/hourly
General summary
Manages day-to-day operations of information technology help desk and computer labs.
Major duties
- Trains, schedules, and provides work direction to full-time staff and students at the information technology help desk and computer labs.
- Monitors day to day operations of general-purpose computing labs.
- Monitors day to day operations of the information technology help desk
- Provides second-tier support for complex and non-routine problems, questions, and issues.
- Creates and maintains self-help documentation for enterprise-wide technology and systems.
- Develops and implements procedures governing help desk activities
- Monitors and reports service statistics.
Minimum qualifications
Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.
Required education
- Bachelor's degree in a related field from an accredited institution
Required experience
- Two years of relevant experience.
- Supervisory or lead experience
- Strong interpersonal, written, and verbal communication skills.
Physical requirements
Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 50 pounds.
Working conditions
Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
Revised: 2022-08-10
This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.