Student Success Navigator

Advances student retention and graduation by providing student support as part of the Navigator Network. Oversees the Navigator program. Identifies, supports and assists students through proactive outreach and connections to campus resources.

• Collaborates with other university units and community partners to develop and implement resolutions for students.
• Supports students in navigating college life, from entry to graduation. Conducts periodic assessments and tracks progress. Promotes the personal and academic success and well-being of students. Assists with connecting students to resources on campus to aid their success.
• Develops, prepares, and maintains student data. Evaluates and recommends improvements to program operations.
• Works collaboratively within the Navigation Network. Integrates with Navigation Specialists across Vice Presidential units.
• Assists with all marketing related to the program. Updates program communications and website.
• Engages in strategic planning and decision-making activities related to student satisfaction, retention, and graduation rates.
• Resolves institutional practices and policies that negatively impact student success.
• Develops student employee policies and procedures. Recruits, hires, trains, evaluates, and supervises student staff.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Three years’ relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written, and verbal communication skills.
• Strong organizational skills.
• Demonstrated experience with student support and conflict resolution.
• Demonstrated ability to create and provide culturally sensitive, focused solutions within a large, complex environment.
• Commitment to individual student success and student services.
• Demonstrated interest, skills, and experience in working with diverse groups.

• Ability to work irregular shifts and extended hours, including weekends.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-04-16