Assistant Manager Retail Coffee

Supervision of daily store operations including assuring customer satisfaction, required product quality and adherence to business and customer payment method procedures.

• Ensures customer satisfaction in a fast-paced operation through continuous coaching of employees and interacting with and serving customers to assure a consistent environment and experience. Assesses customer flow and assist team members in all duties, including cashiering, to reduce customer wait time and maintain efficient operations.
• Responsible for ordering and inventory of food and beverage products, supplies and merchandise for appropriate inventory levels using designated computer-based systems. Manage delivery schedules and assures proper rotation of products.
• Provide required financial reports as directed. Utilize management information tools and analyzes financial reports to identify and address trends and issues with store performance.
• Attends training to stay current with business standards.
• Hires, trains, evaluates and supervises student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• High school diploma or equivalent.

• One year's relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written and verbal communication skills.
• Experience in a retail or restaurant environment.

• ServSafe certified or the ability to obtain within 90 days of hire date.
• Ability to work irregular shifts including extended hours, weekends and holidays.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 50 pounds.

Work is performed with exposure to any number of elements which may occasionally require some precautions such as safety glasses, protective clothing, ear protection, etc.

Revised: 2022-12-05