Program Manager New Student Programs

Creates and implements programs designed to help new students make a successful transition to the University. Oversees new student orientation and mentorship programs.

• Develops, implements and evaluates development-based in-person and virtual orientation programs for beginner and transfer students. Collaborates with businesses, University departments, faculty and staff to ensure effective integration into orientation programs.
• Collaborates with department teams to develop and execute communication plans. Resolves technology and operational issues. Oversees budget and costs related to programming expenses.
• Collaborates with other University units to develop and implement resolutions for institutional transfer practices and policies that negatively impact transfer students.
• Reviews academic proposals and attends the college curriculum meetings to advocate for transfer students. Advocates for individual transfer students to resolve issues. Communicates with students on a regular basis using phone, email and in-person follow-up on issues and concerns.
• Initiates a peer communication plan, using data to drive decision making, that is inclusive to University and student needs. Integrates multiple avenues for communication and collaborates with others to deploy messages through text, video, social media, and email.
• Creates and maintains processes and systems for the peer mentoring programs. Assists with evaluation and assessment program outcomes.
• Maintains a high degree of knowledge of student development, programming, and technology.
• Plans and leads regular staff meetings and trainings for orientation and peer to peer student leaders.
• Provides ongoing leadership and identifies and resolves personnel and operational issues.
• Hires, trains, evaluates and supervises student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Master's degree in related field from an accredited institution.

• Three years' relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written and verbal communication skills.
• Strong organizational and technology skills.
• Experience in conflict management.
• Experience with public speaking.
• Experience with training and development.
• Advanced knowledge of first-year student development, working with undergraduate students and parents and families.
• Advanced knowledge of program planning and design.
• Advanced knowledge of higher education retention.

• Ability to work irregular shifts and extended hours, including weekends and holidays.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2023-01-11