Customer Relationship Management Systems Analyst and Trainer

Maintains customer relationship management system and resources for the department. Provides technical support and training, end-user communication, and business analysis.

• Collaborates with clients to explore new features while maintaining and enhancing existing features and functions. Investigates, evaluates, and implements ways to optimize end-user experiences.
• Maintains user profiles, permissions, and third-party applications. Develops and maintains system reports and dashboards.
• Develops, maintains, and delivers training for end-users and power-users of the system. Completes continuous evaluation based on support contact challenges.
• Provides project leadership for development, implementation, and management of features in the customer relationship management system.
• Serves as a technical resource to end-users.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• Two years' relevant experience.
• Strong interpersonal, written and verbal communication skills.
• Experience with student information and customer relationship management systems.
• Training experience.
• Customer service experience.

Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2024-08-26