Assistant Director Event Staffing and Facility Operations

Leads the hiring, training, and supervision of ushers and event staff for athletic events. Ensures a safe, inclusive, and welcoming environment at all athletic events. Collaborates to ensure appropriate staffing levels and address fan needs. Tracks and reconciles expenses related to event and facility operations.

• Oversees the hiring, training, scheduling, and supervision of ushers, event parking attendants, and other event staff. Evaluates and monitors the effectiveness of services, policies, and procedures. Identifies and resolves operational issues.
• Updates and improves policies and procedures to enhance service delivery.
• Ensures excellent customer service is consistently provided. Collaborates with stakeholders to determine staffing needs for athletic home contests and other events.
• Develops and implements an effective training program focused on customer service, fan engagement, and guest safety.
• Coordinates identification checks and service training for selected individuals in accordance with applicable laws and University policies.
• Serves as the liaison to the business office to ensure accurate processing of expenses to the general ledger.
• Prepares division-specific business documents, submits invoices for payment, and reviews monthly expenses to confirm proper allocation.
• Troubleshoots game day operational needs and collaborates to develop and implement effective solutions.
• Ensures compliance with all applicable University, conference, and national governing body policies and procedures.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Associate's degree or two years' college coursework in a related field from an accredited institution.

• Three years' relevant experience.
• Experience with athletic or large event management.
• Experience with customer service.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work under pressure.
• Strong organizational skills.
• Proven attention to detail.
• Experience with budgeting, tracking hours and expenses.

• Ability to work irregular shifts and extended hours, including weekends and holidays required.

Moderate work occasionally working in difficult position or with physical demands such as continuously lifting or moving materials from 25 to 50 pounds and occasionally lifting or moving materials greater than 50 pounds.

Work is performed with exposure to any number of elements which may occasionally require some precautions such as safety glasses, protective clothing, ear protection, etc.

Revised: 2025-06-06