Residence Hall Complex Director

Provides leadership and oversight for a residence hall complex, ensuring a safe, inclusive, and engaging living environment for students.

• Provides oversight for conduct processes and assumes additional responsibilities during staff vacancies to ensure continuity of operations.
• Leads, trains, supervises, evaluates, and mentors professional, graduate, and student staff to support effective residential operations. Conducts regular staff meetings and one on one check ins and oversees performance evaluation processes.
• Oversees all aspects of a residence hall complex, including residents, staff, and facilities, to ensure a safe and supportive living environment.
• Manages crisis situations, mediates conflicts, and conducts follow up on student concerns and incidents. Participates in the on call crisis response rotation and provides guidance to students regarding personal issues.
• Oversees administrative processes, addresses elevated concerns, and manages opening and closing procedures for the complex, including break periods.
• Oversees strategic planning for the residential community, including programmatic initiatives and living learning experiences. Conducts regular check ins with staff to ensure programming expectations are met
• Participates in meetings with stakeholders and attends or presents community programs.
• Leads planning processes for upcoming academic terms and collaborates with other residential leaders to establish departmental and community programming goals.
• Participates in departmental initiatives and represents the department at events by providing information, supporting engagement activities, and assisting with community interactions. Chairs a departmental committee under the guidance of leadership, oversees a major departmental process, and completes required departmental expectations.
• Implements and enforces University and residential policies and uses an educational conduct process to address student violations and assign sanctions as appropriate. Serves as a conduct officer by adjudicating administrative hearings and determining responsibility for violations of institutional or community living expectations.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Master's degree in related field from an accredited institution.

• Two years’ relevant experience.
• Formal training and experience in crisis intervention and conflict management.
• Experience working in Higher Education post bachelor’s degree.

• Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
• Willingness to live on campus in a University residence hall.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds but rarely moving more than 25 to 50 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2026-03-11