Residence Hall Manager - Community Operations

Supports the daily operations of a residence hall complex. Contributes to student success by assisting with crisis response, mediating conflicts, leading team meetings, and coordinating facility-related tasks such as inventories and building needs. Participates in admission events, supports opening and closing procedures, and assists with departmental initiatives through committee service.

• Oversees key community operations by managing roommate mediation processes and coordinating occupancy functions, including room changes and related documentation.
• Provides leadership for front desk and office operations by supervising hourly staff, ensuring efficient mail distribution, and maintaining smooth administrative workflows.
• Serves as the payroll timekeeper and building coordinator for the complex and communicates regularly with facilities and custodial partners regarding operational concerns.
• Conducts regular staff meetings and individual check-ins and completes required performance evaluations to promote staff development and accountability.
• Assists with the oversight of a residence hall complex by managing crisis situations and providing timely follow-up.
• Participates in the on call-crisis response rotation and offers guidance to students experiencing personal concerns.
• Supports opening and closing processes for the residential community, including break periods.
• Manages crisis situations and provides appropriate follow-up.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum qualifications based upon job documentation and industry best practices. Any current employees not meeting these qualifications will be grandfathered until they move to a different job.

• Bachelor's degree in related field from an accredited institution.

• One year's relevant experience.
• Formal training in and experience with crisis intervention and conflict management.

• Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
• Willingness to live on campus in a University residence hall.

Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds but rarely moving more than 25 to 50 pounds.

Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.

Revised: 2026-03-11