Employee Assistance Program

HelpNet Employee Assistance Program (EAP) offers assessment, confidential counseling, and referral services to Western Michigan University employees, their dependents, and their household members. HelpNet counselors are professionals in dealing with marital and family issues, addictions, emotional problems, legal and financial concerns, careers, relationships, aging parents, stress, anxiety, depression, and life enrichment techniques. These services have been prepaid by Western Michigan University for all WMU benefits-eligible employees.
HelpNet is on-call 24 hours a day, every day, at (800) 523-0591. To schedule an appointment, call HelpNet Employee Assistance Program at (269) 372-4500 or (800) 523-0591.

HelpNet Work Life online

To access HelpNet Work Life Online, please visit helpneteap.com and select Work Life Login in the upper right hand corner of the HelpNet EAP home page or this page. Next, enter username: cowboy and password: employee. The HelpNet Work Life Online provides WMU employees and their families with access to information, articles, and resources on a variety of topics that include family and care giving, health and wellness, emotional well-being, and daily living.

Online seminars

HelpNet offers online seminars with a variety of work-life topics. To view a list of seminar topics or upcoming seminars, please log on to the HelpNet Work Life Login as described in the above paragraph. Once on the Work Life Online home page, select Online Seminars, then View All Online Seminars on the HelpNet EAP Online Seminars page.


Please visit Employee Assistance Program: Frequently Asked Questions for answers to many common questions.

View your EAP Summary of Benefits and Coverage