Employee Assistance Program

HelpNet Employee Assistance Program (EAP) offers assessment, confidential counseling, and referral services to Western Michigan University employees, their dependents, and their household members. HelpNet counselors are professionals in dealing with marital and family issues, addictions, emotional problems, legal and financial concerns, careers, relationships, aging parents, stress, anxiety, depression, and life enrichment techniques. Services are offered in-person, via telephone, and virtually.  These services have been prepaid by Western Michigan University for all WMU employees.
HelpNet is on-call 24 hours a day, every day, at (800) 969-6162. 

HelpNet Work Life Website

The HelpNet Work Life Website provides WMU employees and their families with access to information, articles, and resources on a variety of topics that include family and care giving, health and wellness, emotional well-being, and daily living.

To access HelpNet Work Life Online, please visit  www.bronsonhealth.com/helpnet/ and select Work Life Login in the Employee/Member Portal section on the left hand side of the HelpNet EAP home page. Next, enter your WMU email address (ending in @wmich.edu) and the company code:  BRONCO. On your first visit, you will be asked to create a unique password for future use and will receive a confirmation email from support@mylifeexpert.com. If you have trouble logging in, please contact HelpNet EAP at (800) 969-6162. 

Online seminars AND Videos

HelpNet offers online seminars and videos with a variety of work-life topics. To view a list of seminar topics or upcoming seminars, please log on to the HelpNet Work Life Website as described in the above paragraph. Once on the Work Life Online home page, scroll down to view the HelpNet Training Channel.


Please visit Employee Assistance Program: Frequently Asked Questions for answers to many common questions.

View your EAP Summary of Benefits and Coverage