The Western Michigan University ombudsman:
- Listens to you and discusses your problems and concerns, identifying and evaluating with you options to resolve problems.
- Provides information on resources within the University that may help you.
- Opens avenues of communication, investigates complaints, and gathers information.
- Serves as a neutral party to solve problems and resolve conflict. The ombudsman does not take sides, but works to achieve fair outcomes.
- Identifies problem areas facing faculty, staff and students, and recommends changes in University policies and procedures.