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Library Facts 2023-24

University Libraries

… workshops reaching 6,767 participants. Annual gate count was 260,692 with 5,213 people coming into the Libraries in … items were checked out during the year (not counting renewals). WMU Libraries borrowed 4,139 items for WMU users from … retrieved: Number of full-text downloads provided by vendors, using COUNTER journal reports, an international …

https://wmich.edu/library/about/facts

Help Desk Insights

Information Technology

… these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases … performance. March 2026 1172 Calls Answered 18 sec Average Wait Time 2131 Cases Assisted 97 Cases Escalated 2034 Cases … 1495 77 1418 May 2025 1497 16 sec 1509 38 1471 April 2025 1305 11 sec 1310 44 1266 March 2025 1782 53 sec 1400 23 1377 …

https://wmich.edu/it/helpdesk/insights

Benefits Resources

Human Resources

… Resources Access essential information from our benefit vendors in one convenient location. This page provides …

https://wmich.edu/hr/benefits-resources

Director Operations, Marketing and Communications

Human Resources

… requests for proposals and contract execution, and monitors vendor and independent contractor performance to ensure … with contractual requirements. Serves as a liaison among vendors, contractors, and internal stakeholders to support …

https://wmich.edu/hr/employees/staff/jobdescriptions/011147

Course Content

Digital Accessibility

… wmich.edu administrators overseeing web‑to‑course content. Vendors and publishers supplying digital learning materials … Center (ITC) is here to support you every step of the way, with personalized guidance and help with things like … and drop without keyboard alternatives. Ally for Elearning Watch the indicators: Red, orange and green gauges appear …

https://wmich.edu/digital-accessibility/creating-accessible-content/course-content

Coordinator Presidential Operations

Human Resources

… events, guests, and maintenance. Ensures proactive upkeep, vendor coordination, and timely issue resolution. Serves as …

https://wmich.edu/hr/employees/staff/jobdescriptions/011157

Accessible Procurement

Digital Accessibility

… Compliance Review Process Before buying or renewing any software, platform or other Information Communications … Review Process to evaluate accessibility and security. Vendors are expected to provide a current Voluntary Product … serves as an interim solution for products working toward full ADA Title II compliance, outlining specific …

https://wmich.edu/digital-accessibility/accessible-procurement

Trademarks and Licensing

Marketing and Strategic Communications

… are required to be sourced and manufactured by WMU-licensed vendors. When an unlicensed vendor uses our logo on cheap merchandise or products … and retain talent, and expand services. WMU has a zero-tolerance policy for products and merchandise manufactured …

https://wmich.edu/marcom/trademarks

Food Trucks

WMU Student Center

… indicating the intent to invite a food truck(s)/mobile food vendor(s) to a campus-based event/program.  Once the outdoor … of Student Engagement, the department/RSO may contact the Vendor and make arrangements. If the department/RSO is engaging the Vendor for a “hosted” event in which the department/RSO pays …

https://wmich.edu/student-center/foodtrucks

Payment Card Industry Data Security Standards Technical Requirements

Information Technology

… a secure network Requirement 1: Install and maintain a firewall configuration to protect cardholder data Requirement 2: Do not use vendor-supplied defaults for system passwords and other … Requirement 5: Use and regularly update anti-virus software Requirement 6: Develop and maintain secure systems and …

https://wmich.edu/it/rules/pcistandards