Landscape Services

Fleet Management and Maintenance

About

Fleet Management and Maintenance maintains and services a fleet of automobiles, light trucks and vans owned by Western Michigan University. In addition to these vehicles, they maintain other equipment such as the ice cleaning machines and the University rubbish truck. We have a staff of two full-time mechanics.

Our office is available to assist your needs during the hours of 6:30 a.m. – 3:30 p.m., Monday through Friday.

If you need ​​assistance​, we are available by phone. Please call (269) 387-8514 with your request.

Western Michigan University is committed to advancing responsible environmental stewardship. One way of doing this is by reducing pollution and conserving fuel. It is expected that all University vehicles will be turned off if they are idle for more than five minutes. There are times when diesel powered engines may be exempt from this policy, such as when temperatures or special situations require them to stay on longer. This will be an infrequent event and should be the exception rather than the rule.

Accident Report Form

The accident report form must be filled out and faxed to Fleet Management and Maintenance at (269) 387-8398.

View the accident report form

University-Owned Vehicles

Routine maintenance is scheduled by the garage staff and you will be notified when the service has been scheduled. If for any reason you cannot keep the scheduled appointment, please call us at (269) 387-8510.

Complete a Fleet Management and Maintenance repair request form if service is needed beyond routine maintenance.

Frequently Asked Questions

  • Where is Fleet Management and Maintenance located? The Physical Plant, near the intersection of Stadium Drive and Oakland Drive.
  • My personal vehicle will not start. Will Fleet Management and Maintenance charge my battery? No, we do not maintain personal vehicles. Please contact a local towing company.
  • How do I obtain service for our departmental vehicle? A repair request form should be filled out.
  • How are services paid for? All services performed by Fleet Management and Maintenance will be billed to a University account monthly.

Level of Service Standards

Facilities Management Vision Statement places an emphasis on providing excellent service to our campus students, faculty, staff, and guests. We also understand that in order to meet or exceed customer expectations, we must articulate the level of service we offer and in turn, the level of service our customers should expect of our staff. This mutual understanding of level of service is critical for the customer – service provider relationship. When our staff falls short of this expectation, we must recognize it and improve. We hold ourselves accountable to meet or exceed these expectations. We trust our campus customers have a mutual understanding of these service levels. When customers want a higher level of service, we can offer it when provided additional resources.

Fleet Management & Maintenance is a team of highly skilled state certified and ASE (Automotive Service Excellence) certified master mechanics and management staff who maintain all Western Michigan University owned vehicles. We repair and maintain over 280 licensed motor vehicles, all university owned construction and maintenance equipment, emergency generators, ice resurfacing machines, golf carts, mowers, etc. We provide quality service in an efficient and professional manner to ensure all vehicles are safe and well maintained. We implement continuous improvement to ensure the highest level of customer satisfaction.

Western Michigan University's Fleet Management & Maintenance professionals are responsive to the needs of our customers by providing exceptional service and customer care to the University community with safe, reliable and well-maintained vehicles and equipment, balancing sustainable technologies with cost effective practices.

Repair requests are submitted to Fleet Management & Maintenance either by using the Bronco Fix-It request form online, or by calling the FM Service Center at (269) 387-8514.

Services provided by Fleet Management & Maintenance include:

  • Vehicle repairs.
  • Annual, semiannual and quarterly routine services for University vehicles.
  • Working with department when recalls are issued and warranty repairs are needed.
  • Maintaining the University vehicle database including vehicle repair history.
  • Maintaining non-University fuel card database.
  • Working with departments, lending assistance and helping develop specifications that meet their needs when adding or replacing vehicles or equipment.
  • Assisting in disposal and or reassignment of old or surplus vehicles.
  • Vehicle accident assistance and body repairs.
  • Maintaining the financial ledger for funded and leased vehicle amortization.

All requests for service are assigned a priority which is based on the nature of the issue being reported, the information received from the requestor and current workload. The priority may be adjusted based on the change in conditions or circumstances. In some cases, a temporary solution may be implemented until a permanent resolution is achieved.

Priority LevelScenarioResponse
1 - CriticalLife safety issue, vehicle accident or situation involving environment contamination.Immediate response until the situation is resolved.
2 - UrgentRepairs that need resolved sooner than later, such as a dead batter, no starts, flat tires, etc.Same day response.
3 - Semi-UrgentDepartment of Public Safety vehicles, plow truck repairs during winter months and trash truck breakdowns.Same day or as soon as practicable.
4 - NormalRepairs that are an inconvenience yet need repaired.Completion within 30 business days.
5 - ScheduledScheduled routine vehicle services.Completed the same day. If vehicles are a no show, completion within 45 days of work order creation.
6 - PlannedBody damage repairs, yearly dielectric testing, pre-winter snow plow services.Yearly as scheduled.
7 - DeferredRequests for up fitting or fabricating, things that are beyond the scope of normal maintenance.As time allows.

Routine services and repairs are billed at the end of each month to the department's account. If budgeted maintenance was set up for the vehicle when first purchased, there will be no costs associated with the repair or routine service. All body work and repairs outside the scope of routine maintenance will be billed at the end of each month.

Performance measures are established, measured, and reviewed for continuous improvement. The performance indicators focus on safety, equipment, manpower, waste diversion and customer satisfaction. Performance measures are established, measured, and reviewed for continuous improvement. The performance indicators focus on safety, equipment, manpower, waste diversion and customer satisfaction.