HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for decades led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Today, nothing is more important than the health and safety of our customers and employees. Since the onset of the COVID-19 pandemic, Delta has moved quickly to transform the industry standard of clean while offering customers more space across the travel journey. Headquartered in Atlanta, Delta serves nearly 200 million people every year, taking customers across its industry-leading global network to more than 300 destinations in over 50 countries. Through innovative partnerships with Aeromexico, Air France-KLM, Virgin Atlantic, Korean Air, LATAM and WestJet, Delta has brought more choice and competition to customers worldwide.
Delta seeks Undergraduate Interns for the Commercial Strategy Analyst (CSA) Program Internship. This paid Summer 2023 internship program is designed to accelerate the development of high-potential analysts by deepening their understanding of Delta’s business, expanding their skills and providing opportunities to develop leadership capabilities. Successful interns may be offered a full-time job upon completion of their internship based on their performance.
Employment opportunities for the Commercial Strategy Intern include:
Network Planning
Develop route structures, analyze new city and route opportunities and determine capacity response to competitive actions. Maximize profitability by aligning capacity with demand through the strategic deployment of aircraft.
Customer Engagement, Loyalty and Marketing
Develop promotion and channel strategies to drive incremental passenger revenue, build customer loyalty and increase our brand. Design improvements to Delta’s customer communications, loyalty program, and develop better customer segmentation.
E-Commerce/Distribution
Maintain competitiveness of delta.com and self-service functionality, develop online marketing strategies and identify revenue streams through non-air partnerships for delta.com. Manage global distribution systems and third-party online agency relationships by leveraging new technologies to lower distribution costs.
Sales Analysis
Analyze the financial contribution of incentive programs with corporations/distributors and develop new sales strategies to generate incremental sales.
Reservations Sales
Analyze performance efforts to determine strategies that improve customer service, employee engagement, maximize cost efficiencies and ultimately drive increased customer revenue and loyalty.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- You are a rising senior in an undergraduate program with a graduation date of December 2023 or Spring/Summer 2024
- You have demonstrated the ability to interpret data, use it to form concrete business actions, and present findings
- You are a creative problem solver with a familiarity of economic concepts
- You can work in a time-sensitive environment and effectively prioritize tasks
- You thrive in team settings. You collaborate well, learn from others, and use your skills to help them
- You are a proactive, clear communicator
- You must be eligible for full-time, indefinite employment in the United States
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Ideal candidates have demonstrated to be a collaborator and creative problem-solvers.
- Diversity, Equity and Inclusion are core to Delta's culture, and we believe should be reflected in our people, the companies with which we do business, the way we treat customers and the manner in which we serve the world. We are an equal opportunity employer.