Posted by Tom Thinnes on
USA Jet: Lift Optimization Specialist
Date Created: 7/23/21
Date Revised: 3/08/2023
Primary Purpose
USA Jet Lift Optimization Specialist is responsible for bidding USA Jet aircraft based upon cost, payload, freight readiness, and protect time.
Major Responsibilities
- Utilizes company owned equipment and personnel to maximize profit
- Responsible for coordinating USA Jet aircraft positioning to maximize profit and in position timing
- Communicate with USA Jet Crew Coordinators the need for additional crews based upon business levels
- Must be familiar with all types of aircraft capacity, including cabin and door sizes, weight, temperature and runway restrictions, ground equipment requirements
- Have continuous knowledge of all Part 121 & 125 industry tail numbers for availability (air worthiness and crewing) for updated network lift capacity
- Works in tandem with customer service Floor Manager(s) to ensure customer satisfaction
- Networks with sales team, customer care, and other internal/external sources to understand current demand
- Responsible for financial reporting to executive management on aircraft pricing
- Have working knowledge and capabilities to assist in crew coordination functions, as needed
- Other duties as assigned
Licensure, Registration, and/or Certification Required
N/A
Education and/or Experience Required
- 6 years related experience and/or training in the field of Expedited Transportation; or equivalent combination of education and experience
Knowledge, Skills, & Abilities Preferred
- Demonstrated performance with customer service etiquette, “grace under pressure”, active listening, and commitment to excellence
- General knowledge of international operations including but not limited to documentation and border crossing requirements
- Working knowledge of all USA Jet airframes, their load capabilities/limitations, and performance data
- Working knowledge of key requirements for major customers
- General knowledge of hazardous materials requirements
- General capability to determine transit times and HOS
- Working knowledge of the Ascent/USA Jet guiding principles
- Demonstrated ability to identify and resolve issues
- Strong problem solving and conflict resolution skills
- Effective time management and organizational skills
- Ability to work effectively in a team as well as independently
- Capable of coordinating efforts and collaborating with various parties with conflicting agenda
- Ability to establish priorities and manage multiple activities to meet deadlines
- Able to complete assignments with attention to detail and high degree of accuracy
- Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with management, various departments, and customers
- Ability to read, write and speak English fluently
- Computer software knowledge of key Microsoft Office platforms including Microsoft Word and Excel preferred
- Proficient understanding of operational aspects and procedures of all business units of Ascent On-Demand
- · Available to work off-hours and weekends
Physical Requirements and Working Conditions
- While performing the duties of the job, the employee is frequently required to:
- sit
- reach/handle items
- work with their hands
- read and work with small print
- talk and hear others in conversations via the phone or in person
- While performing the duties of the job, the employee is occasionally required to:
- walk
- stand
- lift and/or move items up to 10 pounds
- Vision abilities required:
- Close vision
- Distance vision
- Color vision
- Must be able to read computer screens and overhead screens
- The noise level is usually moderate. Noise level can increase to loud when aircraft is taxiing in the area.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.