Due to the impact of COVID-19 and WMU’s efforts to reduce the risks of spread and exposure, our offices are delivering services remotely where possible or by appointment in-person. Most services from the Haenicke Institute for Global Education are available virtually Monday – Friday from 8 a.m. to 5 p.m. To make an appointment, email or contact staff directly via the information below. 

If you have an emergency, call 911 immediately. If you have a border issue (such as detainment), please contact Kalamazoo County Consolidated Dispatch at (269) 488-8911 (ask to be directed to a WMU Public Safety officer).

Immigration Questions

  Contact Name Contact Email Contact Phone
International students  Tara Severino (269) 387-5657
Exchange visitors, scholars, international visitors,
faculty/staff and hosting departments

Lee Ryder (RO)

(269) 387-5873

Health Insurance Questions

Send an email to Jan VandeVusse at or call (269) 387-5887.

Account Holds or Outstanding Admission Documents Questions

Student Home Country Counselor Name Counselor Email

Counselor Phone    

Afghanistan, Bangladesh, Brazil, Colombia, Congo, Ecuador, India, Iran, Iraq, Kuwait, Nepal, Oman, Pakistan, Peru, Saudi Arabia, South Korea, Sri Lanka

 Kim Cho (269) 387-5898
Canada, Egypt, Ethiopia, Ghana, Jordan, Kenya, Nigeria  MK Mohanan (269) 387-5865

China, Dominican Republic, Germany, Hong Kong, Indonesia, Jamaica, Japan, Kazakhstan, Malaysia, Mexico, Philippines, Spain, Taiwan, Thailand, Turkey, Vietnam

Soongmin Chow (269) 387-3958

Other countries not listed, counselor assigned by last name. 

Soongmin Chow
(Last Name A-N)

Kim Cho
(Last Name O-Z)
(269) 387-3958

(269) 387-5898

General Questions

If you are unsure who to call or have a general question, email us at