Walk-in Service (form drop off, pick up, service inquiry, and scheduling) is available Monday through Friday from 9 a.m. to 4 p.m. The office is closed from 12-1pm for lunch.
Walk-in Meetings with counselors on duty (for topics and questions that can be addressed during a brief, 5-10 minute conversation) are available Monday through Friday from 1:30 to 4 p.m.
To make an appointment, please contact staff directly.
If you have an emergency, call 911 immediately. If you have a border issue (such as detainment), please contact Kalamazoo County Consolidated Dispatch at (269) 488-8911 (ask to be directed to a WMU Public Safety officer).
Immigration Questions
| Title | Contact Name | Contact Email | Contact Phone |
| Interim Senior Director of Immigration Services (J-1 and CELCIS advisor) | Tara Severino | tara.severino@wmich.edu | (269) 387-5657 |
| Immigration Advisor (F-1 advisor for last names A-M) | Brian Hills | brian.hills@wmich.edu | (269) 387-5878 |
| Immigration Advisor (F-1 advisor for last names N-Z) | Svetlana Stone | svetlana.stone@wmich.edu | (269) 387-5876 |
Coordinator of Immigration Records (student records) | Joshua Houtkooper | joshua.r.houtkooper@wmich.edu | (269) 387-5896 |
Coordinator of International Student and Scholar Services (scholar records) | Raquel Garciacano | raquel.garciacano@wmich.edu | (269) 387-3959 |
Health Insurance Questions
| Title | Contact Name | Contact Email | Contact Phone |
| Insurance Coordinator | Tiedra Robertson | ias-insurance@wmich.edu | (269) 387-5804 |
Admission Questions
| Student Home Country | Counselor Name | Counselor Email | Counselor Phone |
Afghanistan, Bangladesh, Colombia, Congo, Ecuador, Egypt, Ethiopia, Iran, Jamaica, Jordan, Kazakhstan, Mexico, Nepal, Pakistan, Peru, Philippines, Sri Lanka, Thailand, Turkey, Vietnam Undergraduate Applications from - Ghana, India, Kenya, Nigeria CELCIS | Kim Cho | kim.cho@wmich.edu | (269) 387-5898 |
Canada Graduate applications from - Ghana, India, Kenya, Nigeria Fulbright, USAID, IIE (AMID, CAPE, LOTU) Athletes | MK Mohanan | mk.mohanan@wmich.edu | (269) 387-5865 |
Brazil, Dominican Republic, Hong Kong, Kuwait, Malaysia, Oman, Saudi Arabia, South Korea, Spain | Heather Smith | heather.e.smith@wmich.edu | (269) 387-3959 |
China, Germany, Indonesia, Iraq, Japan, Portugal, Taiwan AUE, Exchange Students | Yumi Takahashi-Ede | (269) 387-4102 |
General Questions
If you are unsure who to call or have a general question, contact I3S by phone at (269) 387-5865 or email us at oiss-info@wmich.edu.