FAQ's for Admitted Students

The following are frequently asked questions by admitted students. Please send additional questions to oiss-info@wmich.edu

  1. How do I request shipment of my I-20 or DS-2019?
  2. How do I apply for a visa after I receive my I-20 or DS-2019?
  3. What is my Bronco NetID and how do I access GoWMU? 
  4. How do I log into my WMU email account? 
  5. Where will I live? 
  6. What are the health insurance and immunization requirements? 
  7. What are the requirements for TB testing?
  8. What is International Student Orientation?
  9. What should I do about a bank account? 
  10. How do I pay WMU tuition and fees? 
  11. What is two-factor authentication? How do I activate it?

 

1. How do I request shipment of my I-20 or DS-2019? 

If you paid the $100 application fee…you will receive your I-20 or DS-2019 in your admission packet, sent via DHL Express. A confirmation email with a tracking number is sent the day that the package is shipped.

If you did not pay a $100 application fee or you need a new I-20 or DS-2019…effective Nov. 5, 2018, Western Michigan University will use an express delivery service, eShip Global (University Express Mail Services (UEMS)) to send the Form I-20 or DS-2019 to admitted international students.  

To request shipment of your I-20 or DS-2019:

  1. Sign up for an eShipGlobal UEMS account (if you already have an account, please proceed to Step 2).
  2. Login to your eShipGlobal UEMS account, follow the instructions and submit payment. Please have your complete mailing address, email address, phone number and payment information ready.

Once the shipment has been created and the payment has been processed, WMU International Admissions and Services will receive your request, process your shipment and ship the I-20 or DS-2019 and admission packet to the mailing address that you provided. You will receive a notification and the tracking information for your shipment.

Do not contact FedEx, UPS, USPS or DHL  directly about your shipment. All communication will go through the UEMS eShipGlobal service.

Contact eShipGlobal’s Customer Support Team directly for assistance or visit the Frequently Asked Questions page. Multi-lingual Customer Support Representatives are available Monday through Friday, 8 a.m. to 6 p.m. (CST) via:

  • Email, at support@eshipglobal.com
  • Phone, at (800) 816-1615 (within the U.S.) or +1-972-518-1775 (International callers)
  • Live Chat, by logging in to your UEMS account and clicking the blue box titled “Online”

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2. How do I apply for a visa after I receive my I-20 or DS-2019? 

Visit the U.S. Department of State for a step-by-step guide on applying for an F-1 visa (I-20) or a J-1 visa (DS-2019). You may also contact the U.S. consulate office in your home country for information about applying for a U.S. visa. Note that a SEVIS fee is required when a new I-20 or DS-2019 is issued with a new SEVIS number. 

Western Michigan University is certified by the United States Student and Exchange Visitor Program to enroll non-immigrant F-1 Students. WMU is also a designated participant of the United States Department of Exchange Visitor Program to sponsor J-1 Exchange Visitors. WMU Immigration Services is a unit within the Deither H. Haenicke Institute for Global Education that offers comprehensive immigration advising and services to international students, visiting scholars, foreign-national faculty and staff and their WMU hosting or sponsoring departments.

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3. What is my Bronco NetID and how do I access GoWMU? 

GoWMU is Western Michigan University's portal which allows the WMU community to access secure online resources such as course registration, on-campus housing sign-up and academic grades. Your Bronco NetID is the username (7 alphanumeric characters) that allows you to log in to the GoWMU portal. You will receive your Bronco NetID and temporary password information together with your official admission letter. 

Before you log in to GoWMU for the first time, you will be required to change your temporary password according to the instructions on your ACCESS GOLD letter. You will not be able to log in using the temporary password.  

If you are unable to activate your GoWMU account or have any concerns regarding your Bronco NetID, please visit the WMU Help Desk website, contact our technical support line at (269) 387-4357 or send an email to helpdesk@wmich.edu.

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4. How do I log into my WMU email account? 

To log into your WMU email account, go to wmich.edu/wexchange and log in using your BroncoNetID@wmich.edu (NOT your email address).

Before you log in to WMU email account for the first time, you will be required to change your temporary password according to the instructions on your ACCESS GOLD letter. You will not be able to log in using the temporary password.

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5. Where will I live? 

You will need to arrange for housing during your studies at Western Michigan University. Housing options are available on WMU's main campus as well as off-campus through private apartment communities.

Housing Options at WMU    

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6. What are the health insurance and immunization requirements? 

All international students are required to have health insurance coverage in effect on the first day of classes. Health insurance must be purchased for the academic year or, at the minimum, the entire semester.

 health insurance requirements  

Vaccinations and additional health screenings are not a requirement for your admission and should be acquired only upon recommendation from your doctors or health professionals. You may also contact the WMU Sindecuse Health Center for their professional advice in this matter at shc-webmail@wmich.edu or (269) 387-3287.

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 7. What are the requirements for TB testing?

Beginning Jan. 2020, incoming students from countries identified by the CDC as high-risk for tuberculosis exposure will be required to have testing done at WMU’s health center. Sindecuse Health Center only offers the highly-reliable Quantiferon Gold test for M. tuberculosis exposure.  A worksheet is used to determine risk level, and includes a list of affected countries:

International students will be asked to review this worksheet before they arrive at Orientation. Students from high-risk countries are assessed a $170 fee upon first-time arrival to campus. The fees pays for TB testing and if the test is positive, the costs of a physician visit and chest x-ray.

Tuberculosis Test Requirements  

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8. What is International Student Orientation?

International Student Orientation is a mandatory program for newly admitted international students designed to facilitate a smooth academic, social, geographic and professional transition to Western Michigan University. International Student Orientation always takes place the week preceding the first day of classes. Students that previously attended the Center for English Language and Culture for International Students (CELCIS) orientation when entering the CELCIS program are required to attend orientation again for the semester in which they begin academic coursework at WMU. 

International Student Orientation information  

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9. What should I do about a bank account? 

There is a bank located in the Bernhard Student Center on the Western Michigan University campus called PNC. During International Student Orientation, you will have the option of opening a U.S. bank account at this bank. The city of Kalamazoo offers many other banking options.

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10. How do I pay WMU tuition and fees?

A semester invoice is sent to all students who are registered for Western Michigan University classes four to five weeks prior to the beginning of the semester. The semester invoice will include the tuition, fees, room and board, pending financial aid, class schedule for the semester and the tuition due date.

If you are not registered when the invoices are sent, your monthly online statement will reflect your charges and payments. You will receive notification via email when your statement is available online. You can view your statement in the Payment and Account Information channel in GoWMU by logging in with your Bronco NetID and password.

Recommended payment methods for international students include:

  1. Wire transfer. WMU participates with Flywire to facilitate overseas payment into student accounts.   
  2. Online banking. Once you have opened a U.S. bank account, you can set up electronic payment through the GoWMU Payment and Account Information channel.
  3. By check. Opening a checking account with a U.S. bank allows you to write checks for payment of tuition and fees.  Checks can be dropped off at the Bronco Express office located on the lower level of the Bernhard Center.  The Bronco Express office can be reached through email at finaid-info@wmich.edu or by phone at (269) 387-6000.

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11. What is two-factor authentication? How do I activate it? 

Two-factor authentication (2FA) is required as part of the WMU login process for admitted and currently enrolled students. 2FA adds an extra layer of security by sending a notification to your mobile device when you log in so that you may verify that it is you logging in and not a criminal. Students will not be able to log in to online services, such as GoWMU and Elearning until they complete the 2FA activation process.

The day after course registration you will be required to activate two-factor authentication (2FA) as part of the WMU Login process. Have your cell phone and Bronco NetID password ready. Learn more at wmich.edu/it/2FA

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