Qualtrics phone support changing Aug. 19.
Posted by Gary Barton on July 27, 2020

Qualtrics will be changing the way they provide phone support, beginning Aug. 19. Instead of calling the Qualtrics support number directly, you will request a support call from the Qualtrics support website, and a Qualtrics agent will reach out to you directly. Their support team is making this change to help increase account security. For more information about how to contact Qualtrics support, please visit wmich.edu/helpdesk/qualtrics.


GoWMU links not appearing or working? Clear your browser cache
Posted by Gary Barton on June 25, 2020

If links under My Self Service are not appearing or links like W-Exchange are not working you may need to clear your browser cache. Users should visit https://wmich.edu/helpdesk/internetclearingcache for instructions.

Please, direct questions to the help desk at (269) 387-4357.


Visiting W-Exchange from link in GoWMU
Posted by Gary Barton on June 25, 2020

Users may need to clear their browser cache when logging in to W-Exchange, particularly when clicking the icon link within GoWMU.

Users should visit https://wmich.edu/helpdesk/internetclearingcache for instructions on clearing their browser cache.

Please, direct questions to the help desk at (269) 387-4357.


GoVPN will use WMU Login starting June 25
Posted by Gary Barton on June 22, 2020
VPN

On June 25, GoVPN will be transitioning to the WMU Login service, the same login page used for GoWMU. Two-factor authentication (2FA) will be required for those who have activated it. The change will occur between 2 a.m. and 6 a.m.

Learn more about GoVPN

Learn more about 2FA


The W-Exchange login experience is changing
Posted by Gary Barton on June 15, 2020

Beginning on June 25, W-Exchange login will be handled by the WMU Login Service, the same login page used for GoWMU. If you log in to W-Exchange via GoWMU, you will not notice a change.

With this change also comes the ability to protect your W-Exchange account with Two-Factor Authentication (2FA).

Learn more at wmich.edu/it/w-exchange-login