Special hours: Due to campus closure of various campus services as a result of COVID-19, the Help Desk has changed operating hours. Additionally, all walk-in support has been suspended. We will continue to provide support via phone, email, chat, and ITDirect. Please see here for up-to-date information regarding the COVID-19 closure.
Monday through Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: noon to 8 p.m.
Contact US
- Phone: (269) 387-4357
- Email: helpdesk@wmich.edu
- Chat
- Submit a service request
Help Desk Hours
Distance Learning Period (Starting March 23, end date tentative)
We are currently providing support via phone, email, chat, and ITDirect. All walk-in support has been suspended.
Monday through Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: closed
Sunday: noon to 8 p.m.
Fall and spring hours *
Monday through Thursday: 8 a.m. to 10 p.m.
Friday: 8 a.m. to 5 p.m. Phone support begins at 9am
Saturday: closed
Sunday: noon to 10 p.m.
* Open limited hours on breaks and closed on holidays
Summer and break hours *
Monday through Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 5 p.m. Phone support begins at 9am
Saturday: closed
Sunday: closed
* Open limited hours on breaks and closed on holidays
Holidays
The Help Desk is closed for the following holidays.
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
- New Year's Day
- Martin Luther King Jr. Day
- Easter
- Memorial Day
Location
The Help Desk is located on the second floor of the University Computing Center.
After hours help desk
An after hours help desk provides support for Bronco NetID, password and Elearning issues when the on campus help desk is closed. Please note that other types of issues will be escalated to the on-campus help desk for resolution during normal business hours. To reach the after hours help desk, call (269) 387-4357 and select option 1.
To report an after-hours campus-wide or system emergency, e.g. Elearning or GoWMU is down, call (269) 387-4357. Appropriate action will be taken in the event of an emergency. Non-emergencies will be handled during normal business hours.
Scheduled and un-scheduled system outages can be located on the Help Desk Blog.