Help Desk Hours
Fall and spring hours *
Monday through Thursday: 8 a.m. to 10 p.m.
Friday: 8 a.m. to 5 p.m. Phone support begins at 9am
Saturday: closed
Sunday: noon to 10 p.m.
* Open limited hours on breaks and closed on holidays
Summer and break hours *
Monday through Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 5 p.m. Phone support begins at 9am
Saturday: closed
Sunday: closed
* Open limited hours on breaks and closed on holidays
Holidays
The Help Desk is closed for the following holidays.
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
- New Year's Day
- Martin Luther King Jr. Day
- Easter
- Memorial Day
Location
The Help Desk is located on the second floor of the University Computing Center.
After hours help desk
An after hours help desk provides support for Bronco NetID, password and Elearning issues when the on campus help desk is closed. Please note that other types of issues will be escalated to the on-campus help desk for resolution during normal business hours. To reach the after hours help desk, call (269) 387-4357 and select option 1.
To report an after-hours campus-wide or system emergency, e.g. Elearning or GoWMU is down, call (269) 387-4357. Appropriate action will be taken in the event of an emergency. Non-emergencies will be handled during normal business hours.
News
The Technology Help Desk is moving!
April 26, 2018
As of April 30, the walk-in Technology Help Desk will be located, in the same building, at the what was formerly called the UCC lab check-in desk. The move provides quicker and easier access for walk-in customers who need assistance with technology. Checkout the map showing the new location.
Chat-based help is now available!
August 14, 2017
A new "Chat Now!" button has been added the Help Desk contact page. Clicking the button will bring up a chat window where students, faculty and staff can receive instant-message assistance from our Help Desk staff during regular business hours.