The Technology Help Desk is tier-one support, a hub for reporting technical support incidents and service requests at Western Michigan University.
Get Help Now
Hours of operation:
Phone support
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: Closed
Sunday: noon-5 p.m.
Walk-in support
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed
Semester breaks and observed holidays may impact hours of operation. For details, please see here.
Self-Help Resources
Knowledge Articles
How do I...
- Set up Duo two-factor authentication
- Reset my password
- Connect my device to the network
- Install Microsoft Office
Service Status
Check the WMU System Status
Departmental Support
Find Your Department IT or LAN Manager
Classroom Technology Help
Need assistance with classroom technology? Submit a case, call (269) 387-5041, or email helpdesk@wmich.edu.
Support is available Monday through Thursday, 8 a.m. to 7 p.m., and Friday, 8 a.m. to 5 p.m.
Report an IT Security Incident
To report an incident, contact the Help Desk at (269) 387‑4357 or helpdesk@wmich.edu during business hours, or email oit-security@wmich.edu after hours.
Walk-in Support Location
Walk-in Support Location
The Technology Help Desk is located on the second floor of the University Computing Center.
Expectations
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.
SLE Matrix
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.