IT at WMU
Self-Help Resources
Services & Support
Knowledge ArticlesHow do I...
- Set up Duo two-factor authentication
- Reset my password
- Connect my device to the network
- Set up email on my mobile device
Service Status
Check the WMU System Status page
Expectations
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.
View the SLESLE Matrix
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.
View the Matrix