IT@WMU: We can help!

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The Office of Information Technology (OIT) offers a wide variety of information and instructional technology-related services to students, faculty, and staff. These services include online collaboration tools, two-factor authentication, classroom technology, email, network connectivity, online information security education, and more.


Service Level Expectations (SLE)

A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.

View the SLE

SLE Matrix

A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.

View the Matrix

Unified IT support across campus

The campus IT support system is made up of the Office of Information Technology and unit-specific IT. These groups collaborate to provide end-users IT services and campus infrastructure that make computing possible on campus.

Find your departmental or unit IT support

Can I share music and movies?

Western Michigan University values the exchange of ideas and respects the intellectual work and property of others. Consistent with these values, WMU does not tolerate or condone plagiarism or copyright violations. All WMU students, faculty, staff, and any other users of WMU computing systems and networks must abide by the copyright laws of the United States and the computing and network policies of Western Michigan University. It is almost always illegal to use file-sharing software, or other means, to download copyrighted music, movies, and videos, without the express permission of the owners of those. Copying and distributing copyrighted software is also illegal unless the copyright owner has granted permission.

Read more about sharing music and movies