Projects that came out of the 2024 IT Catalyst Program listening tours. Overarching themes to focus on to make systemic change to IT:
- Communications (need high collaboration with university marketing teams)
- Support Revamp (IT can fully own this)
- Onboarding and training (need collaboration with many others outside of IT)
Projects chosen for the fall semester:
| Project name | Team leader | Team members | Brief Description | Deliverables | Project Status |
|---|---|---|---|---|---|
| Event participation diversity | Gary Barton/Joshua Enos co-lead |
| Get IT community members more involved in more WMU events "More faces at more places" | More IT presence at WMU events with more individuals involved; create a system that can be handed off to next person or cohort | Planning |
| Streamline and Simplify Support Experiences | TBD |
| Identify current processes and needed improvements to simplify and streamline experiences | Check in with departments for feedback; pull Salesforce reports to see if there is a decrease in tickets | Planning |
| HR Onboarding doc | Jason Barnes |
| Review and update HR Onboarding doc | Finalize and approved new doc; training to HR on the doc | Planning |
| Self-help guide and update support matrix | TBD |
| Create/update a self-help troubleshooting guide to be posted in goWMU; Review and update the current support matrix | New self-help guide posted in goWMU Updated support matrix online | Planning |
| Training topics visibility | Joseph Hill |
| Collect, review, and organize materials around key trainings | An organized CMS page in goWMU about training materials | Planning |
| Student onboarding experience | Tom Livermore |
| Collect and review all onboarding materials related to new students beginning at WMU | A concise document outlining all necessary steps needed for successful student onboarding experience; train and share with university stakeholders | Planning |
| External IT Champions | Chris Broomell |
| Seek out IT champions (outside of IT) who can be a liaison/connector between IT and their unit | TBD | Planning |
| Listening Tour feedback "punch list" | TBD | TBD | Review the short-term, low-hanging fruit tasks listed on the Listening Tour website and work towards completing them | Project is complete; report back to stakeholders | Planning |
| Close the feedback loop | TBD | TBD | Review the Listening Tour website, summarize what is being done to address the feedback that was received, and share out with all groups that you met with | TBD | Planning |