The Technology Help Desk is tier-one support, which acts as a hub for reporting technical support incidents and service requests at Western Michigan University.
The Technology Help Desk walk-in support area located on the second floor of the University Computing Center is unavailable due to planned renovations. Technology Help Desk walk-in support is available in Swain Library, room 2800 Sangren Hall on the second floor.
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How do I...
- Set up Duo two-factor authentication
- Reset my password
- Connect my device to the network
- Install Microsoft Office
Check the WMU System Status
Find Your Department IT or LAN Manager
Service Level Expectations (SLE)
A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.View the SLE
A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.View the Matrix
Get Help Now
Phone, email, case, or walk-in
Hours of operation:
Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Sunday: noon to 5p.m.
Monday through Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed
Semester breaks and observed holidays may impact hours of operation. For details, please see here.
The Technology Help Desk is temporarily located on the second floor of Sangren Hall in the Swain Library.