Help Desk

The Technology Help Desk is tier-one support, a hub for reporting technical support incidents and service requests at Western Michigan University.

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Hours of operation:

Phone support

Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: Closed
Sunday: noon to 5p.m.

Walk-in support

Monday through Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed

Semester breaks and observed holidays may impact hours of operation. For details, please see here.

Self-Help Resources

Knowledge Articles

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Service Status

Check the WMU System Status

View Current Outages

Departmental Support

Find Your Department IT or LAN Manager

Department IT Support

Expectations

Service Level Expectations (SLE)

A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.

View the SLE

SLE Matrix

A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.

View the Matrix

Walk-in Support Location

The Technology Help Desk is temporarily located on the second floor of Sangren Hall in the Swain Library, room 2800.

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