Help Desk

The Technology Help Desk is tier-one support, which acts as a hub for reporting technical support incidents and service requests at Western Michigan University.

The Technology Help Desk walk-in support area located on the second floor of the University Computing Center is unavailable due to planned renovations. Technology Help Desk walk-in support is available in Swain Library, room 2800 Sangren Hall on the second floor.

Self-Help Resources

Knowledge Articles

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How do I...

Service Status

Check the WMU System Status

 View Current Outages

Departmental Support

Find Your Department IT or LAN Manager

 Department IT Support


Service Level Expectations (SLE)

A description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk. When and how to contact the Technology Help Desk.

  View the SLE

SLE Matrix

A service level expectation (SLE) matrix aimed to set customer expectations regarding which applications, processes, software, systems, and tools the Technology Help Desk support.

  View the Matrix

Get Help Now

Phone, email, case, or walk-in

 Call (269) 387-HELP


 Submit a case on gowmu

 Walk-in Support

Hours of operation:

Phone support

Monday through Thursday: 8 a.m. to 7 p.m.
Friday: 8 a.m. to 5 p.m.
Saturday: Closed
Sunday: noon to 5p.m.

Walk-in support

Monday through Friday: 8 a.m. to 5 p.m.
Saturday and Sunday: Closed

Semester breaks and observed holidays may impact hours of operation. For details, please see here.

Walk-in Support Location

The Technology Help Desk is temporarily located on the second floor of Sangren Hall in the Swain Library.