CTP Air Travel

CTP provides direct billing to the University for airfare booked through CTP. Travelers do not need to pay for University airfare out of pocket when the reservation is booked through CTP.

International travel requires additional University review and authorization. Travelers should allow adequate time for required approvals before booking airfare.

Important: When completing a Travel Authorization for international travel, ensure “International Air” is selected. This routes the authorization through the appropriate Export Control review process.

Travel for guest must be coordinated by the sponsoring department. Before making any travel arrangements, the department must obtain an approved Travel Authorization (TA) and complete the Guest Travel Form through the CTP portal, including the approved TA number. Once the form is submitted, the guest may work directly with CTP to arrange airfare.

All guest airfare must be booked as refundable tickets. Because tickets and any unused airline credits remain the guest’s property and cannot be transferred to the University, departments should coordinate travel carefully and avoid guest-paid expenses and reimbursements whenever possible. If travel plans change, tickets must be canceled before departure.

CTP will price match eligible airfare when a lower comparable fare is identified. If you find a lower fare for the same itinerary, provide the information to CTP and they will review the fare and determine whether it qualifies for a price match. Note, price matching is not available via third-party sites, such as Expedia, Priceline, or Google Flights. Please email the following information to: @email

• Submitter’s contact information
  • Email
  • Phone number
• Name of traveler
• Screenshot of CTP quoted fare
• Screenshot of lower fare (not quoted through CTP)
  • Please ensure the screenshots include:
    • Date and time of the quote
    • Full schedule details (flight numbers, dates/times, class of service for each segment)
    • Cost breakdown (fare & taxes and fees)

In the event that CTP cannot accommodate a required itinerary or other unusual circumstances apply, a WMU Travel Policy Deviation Form must be completed and approved in accordance with University procedures. Travelers should obtain the required approval before purchasing the airfare.

If your plans change, contact CTP at wmu@ctptravelservices.com or (800) 520-9644, as soon as possible for assistance with changing or canceling your reservation. Do not purchase a new ticket without first addressing the original reservation. Unused tickets may have value that can be applied to future University travel.

CTP can assist you with your hotel reservation. A personal credit card will be requested by CTP to guarantee the reservation. A personal credit card will also be needed for payment of the hotel at check-in. The original receipt will need to be submitted for reimbursement. You are not required to use CTP for hotel accommodations. 

Rental cars may be booked through CTP when arranging air travel. In accordance with University travel policy, travelers must use Enterprise for rental car reservations. When booked through CTP, Enterprise rental charges will be direct billed to the University along with your airfare. There is no need to make a separate reservation through Enterprise or pay out of pocket for the rental.