Processing Times: The current processing time for paperwork, appeals, PLUS loans and alternative loans is 4 weeks and our response time for email inquiries is 5 business days. The wait time on our Bronco Express phone line can be an hour or more at peak times. Please utilize our call back feature to secure your place in line and we will call you back so you don’t have to wait on hold. Thank you for your patience.
Bronco Express is open for drop-in assistance Monday, Tuesday, Thursday and Friday 9 a.m. to 5 p.m. and Wednesday 10 a.m. to 5 p.m. Our staff is also available to assist you by email at email@example.com and by phone at (269) 387-6000 Monday, Tuesday, Thursday and Friday 8 a.m. to 5 p.m. and Wednesday 10 a.m. to 5 p.m. Payments can be made online or mailed in.
Financial Aid COVID-19 Updates
Bronco Express is a response to student requests for one, convenient, year-round location to take care of everyday University business. We assist students with transactions and questions related to financial aid, making payments, student accounts and general registration information.
With no appointment needed, students can:
- Apply for financial aid or pick up appropriate forms.
- Check financial aid status.
- Make payments on accounts.
- Check account balances and receive clarification on charges.
To check your financial aid requirements and status, visit GoWMU.