Accounts Receivable

Welcome to Accounts Receivable

We are here to help.

The Accounts Receivable team at Western Michigan University provides excellent customer service and implements best practices for billing and collecting payments.  The Office of Accounts Receivable is open and available Monday through Friday from 8 a.m. to 5 p.m. ET.  To promote social distancing, we encourage you to contact with us in one of the following ways:

• Via email.  You can submit your questions/inquiries to wmu-billing@wmich.edu.

• Phone call.  You can reach Accounts Receivable team members at (269) 387-4141.  We encourage you to have your WIN# ready to ensure optimal assistance.
• Make an appointment.  Students and Authorized Users can contact by email at wmu-billing@wmich.edu or by calling (269) 387- 4141 to request an appointment.  These meeting could be virtual, by phone, or also could be an in-person appointment.

Any Financial Aid should be directed to Bronco Express.  They may reached by email at finaid-info@wmich.edu and by phone at (269) 387-6000.

What does Accounts Receivable do?

Accounts receivable provides semester invoices and monthly statements. The team works collaboratively with others both on and off campus to manage University payment plans, facilitate tuition deferment for employer-sponsored reimbursement programs, process refunds for student accounts, and coordinate third-party billing with sponsors and employers. In addition, the team receives and processes tuition charge appeal forms, services Federal Perkins Loans and manages past-due accounts.