Learner Support Review FAQ

LEARNER SUPPORT REVIEW - FREQUENTLY ASKED QUESTIONS

Process Questions

What is learner support?

For the purpose of review, WMU defines learner support as “any unit, department, program, resource, or service that contributes to the education, growth, and development of learners outside of their academic programs.” These offerings typically set goals for learner development, and track and measure learning and process outcomes to test progress toward those goals.

What is the purpose of Learner Support Review at WMU?

WMU engages in an integrated program review process called for by the University Strategic Plan and as part of Higher Learning Commission compliance. Academic Program Review (APR) and Learner Support Review (LSR) assist the institution with continuous improvement of programs and services, and promote institution‐wide understanding of learning and process outcomes, program effectiveness, and institutional coherence.

Who will participate in Learner Support Review?

In January 2024, units reporting directly to their senior leader in the divisions of Academic Affairs; Bronco Athletics; Diversity, Equity, and Inclusion; and Student Affairs and the Office of the Ombuds identified those departments, programs, services, and resources that meet the definition of learner support. During fall 2024, the LSR Working Group will work with unit heads to develop a pilot group of participants to test the new LSR process, and to develop a five-year rotation plan whereby approximately 20 percent of their identified learner supports will participate each year.