Information Technology

Return to campus questions?

 
Are you having technical issues coming back to campus after a period of remote work?

The first step in solving your technical issues is contacting the CHHS IT Help Desk at (269) 387-7309 or chhs-helpdesk@wmich.edu. That is the fastest and best way to get in contact with CHHS IT staff.

 
CHHS IT Help Desk: 2021 Health and Human Services Building

Hours:

  • Monday through Thursday - 7:30 a.m. to 6 p.m.
  • Friday - 7:30 a.m. to 5 p.m.
  • Saturday and Sunday - Closed

Note: Hours may vary due to COVID-related staff shortages

Phone: (269) 387-7309  |  Fax: (269) 387-8973  |  chhs-helpdesk@wmich.edu

Joshua Enos, Director of Information Technology
2025 Health & Human Services Building
(269) 387-2962

Nathan Wollensak, Network Administrator
2023 Health & Human Services Building
(269) 387-8051

Technology Showcase

We are setting up a physical showcase of the technologies we use at the College of Health and Human Services. Watch for it in the new Student Engagement Center. Use the button below to submit videos, images, slideshows of innovative use of current or consumer tech, or use of cutting-edge technology.

Forms

Report a problem

If you have a technology or an AV facility issue, please complete the problem report below.  This link is now routed to the IT Direct Service Management System to better process and manage work orders.

REPORT A PROBLEM OR SUBMIT A TROUBLE TICKET

 

Computer labs

Computer labs

All CHHS computer labs offer standard software. Special software in each lab is listed in the table below.

  • Teaching Lab - 1416

    Instructional computer lab for courses taught by CHHS faculty. Workstations include SAS and SPSS.

    • Software includes: MatLab, SAS, Citrix (Epic Training).
  • Enabling Technology Room - 3008

    Instructional computer lab for courses taught at CHHS. Workstations include special software and hardware used primarily for programs such as blindness and low vision studies and occupational therapy and standardized testing.

    • Software includes: JAWS, ZoomText, Duxbury DBT, MatLab, SmartNav, EMWave PC, Citrix (Epic Training).
    • Hardware includes: Braille embossers, flatbed scanners, SmartNav and EMWave sensors.
    • 50 PCs (Windows 10)
  • Study Hub - 1468

    For hours and other service information please visit the Study Hub page.

    • Software includes: MatLab, ZoomText, JAWS, Kurzweill, Soothsayer, Rosetta Stone (Spanish), Dragon Naturally Speaking, SmartNav, Smart Casamba.
    • 50 PCs (Windows 10)
  • Mobile Computing Lab

    The mobile computer lab is available upon request to CHHS students during specifically requested times only. To request the mobile computer lab, contact the CHHS IT Department Help Desk at (269) 387-7309 or chhs-helpdesk@wmich.edu.

    • 20 laptops (Windows 10)
  • Unified Clinics Lab

    This lab is open to all WMU students who have clinical hours in the WMU Unified Clinics. It is located in Kalamazoo Center for Medical Studies room 3068

    • 7 PCs (Windows 10)
    • 1 iMac (Mac OS X)

Lab hours

Fall and spring hours

  • Monday - Thursday: 7:30 a.m. to 8:30 p.m.
  • Friday: 7:30 a.m. to 5 p.m.

Summer I and II hours

  • Monday - Thursday: 8:30 a.m. to 7 p.m. 
  • Friday: 8:30 a.m. to 5 p.m.

Summer hours may vary. Please contact (269) 387-7309 for more information

Standard Software

  • Productivity and statistical
    • Microsoft Office Word, Excel, PowerPoint Access, Publisher, OneNote
    • Write N Cite
    • PDF Creator
    • Adobe Reader
    • Adobe Creative Cloud Suite (select tagged systems)
  • Browsers
    • Internet Explorer
    • Mozilla Firefox
    • Google Chrome
  • Statistical and curriculum-specific
    • SPSS
    • Alvin
    • SALT
    • Citrix
    • Visual Paradigm
    • Vocal Tract Lab
    • Perky Duck
    • Visual Health Information PC Kits (VHI PC Kits)