Information Technology

Return to campus questions?

 
Are you having technical issues coming back to campus after a period of remote work?

The first step in solving your technical issues is contacting the CHHS IT Help Desk at (269) 387-7309 or chhs-helpdesk@wmich.edu. That is the fastest and best way to get in contact with CHHS IT staff.

 
CHHS IT Help Desk
2021 Health and Human Services Building
Hours:

  • Monday through Thursday - 7:30 a.m. to 6 p.m.
  • Friday - 7:30 a.m. to 5 p.m.
  • Saturday and Sunday - Closed

Note: Hours may vary due to COVID-related staff shortages

Phone: (269) 387-7309  |  Fax: (269) 387-8973
chhs-helpdesk@wmich.edu

Joshua Enos, Director of Information Technology
2025 Health & Human Services Building
(269) 387-2962

Nathan Wollensak, Network Administrator
2023 Health & Human Services Building
Hours: Monday through Friday, 8 a.m. to 5 p.m.
Make an appointment with Nate

Forms

Request forms

Please complete your request at least one week before the event. Weekend events require three weeks notice. Contact the CHHS IT Help Desk by phone at (269) 387-7309 for short-notice requests.

Report a problem

If you have a technology or an AV facility issue, please complete the problem report below.  This link is now routed to the IT Direct Service Management System to better process and manage work orders.

REPORT A PROBLEM OR SUBMIT A TROUBLE TICKET

Computer labs

Computer labs

All CHHS computer labs offer standard software. Special software in each lab is listed in the table below.

  • Open Lab - 1435

    Open to all WMU students; open during extended weeknight hours. Phone: (269) 387-8444

  • Teaching Lab - 1416

    Instructional computer lab for courses taught by CHHS faculty. Workstations include SAS and SPSS.

    • Software includes: MatLab, SAS, Citrix (Epic Training).
  • Enabling Technology Room - 3008

    Instructional computer lab for courses taught at CHHS. Workstations include special software and hardware used primarily for programs such as blindness and low vision studies and occupational therapy and standardized testing.

    • Software includes: JAWS, ZoomText, Duxbury DBT, MatLab, SmartNav, EMWave PC, Citrix (Epic Training).
    • Hardware includes: Braille embossers, flatbed scanners, SmartNav and EMWave sensors.
    • 50 PCs (Windows 10)
  • Learning Resource Center - 1468

    For hours and other service information please visit the Learning Resources Center page.

    • Software includes: MatLab, ZoomText, JAWS, Kurzweill, Soothsayer, Rosetta Stone (Spanish), Dragon Naturally Speaking, SmartNav, Smart Casamba.
    • 50 PCs (Windows 10)
  • Mobile Computing Lab

    The mobile computer lab is available upon request to CHHS students during specifically requested times only. To request the mobile computer lab, contact the CHHS IT Department Help Desk at (269) 387-7309 or chhs-helpdesk@wmich.edu.

    • 20 laptops (Windows 10)
  • Unified Clinics Lab

    This lab is open to all WMU students who have clinical hours in the WMU Unified Clinics. It is located in Kalamazoo Center for Medical Studies room 3068

    • 7 PCs (Windows 10)
    • 1 iMac (Mac OS X)

Lab hours

Fall and spring hours

  • Mon through Thurs: 7:30 a.m. to 8:30 p.m.
  • Fri: 7:30 a.m. to 5 p.m.

Summer I and II hours

  • Mon through Thurs: 8:30 a.m. to 7 p.m. 
  • Fri: 8:30 a.m. to 5 p.m.

Summer hours may vary. Please contact (269) 387-7309 for more information

Standard Software

  • Productivity and statistical
    • Microsoft Office Word, Excel, PowerPoint Access, Publisher, OneNote
    • Write N Cite
    • PDF Creator
    • Adobe Reader
    • Adobe Creative Cloud Suite (select tagged systems)
  • Browsers
    • Internet Explorer
    • Mozilla Firefox
    • Google Chrome
  • Statistical and curriculum-specific
    • SPSS
    • Alvin
    • SALT
    • Citrix
    • Visual Paradigm
    • Vocal Tract Lab
    • Perky Duck
    • Visual Health Information PC Kits (VHI PC Kits)