Information Technology

Help Desk Hours:

Walk-in and telephone support at the CHHS help desk will be available Monday through Friday, 7:30 a.m. to 6 p.m. Outside of these hours, leave a message at (269) 387-7309, email us at chhs-helpdesk@wmich.edu, or submit a help request on go.wmich.edu. Your support issue will be addressed the next business day.

Contact

Contact

student at computer

CHHS IT Staff

  • Joshua Enos

    Director of IT

    Directory

  • Nathan Wollensak

    Network Administrator

    Directory

  • Elizabeth Kowalski

    Administrative Assistant II

    Directory

changes and showcase

Employee changes

Are you onboarding a new employee? Is an employee separating from WMU? Use this form to set up IT support related to new and departing employees.

Technology purchase request

You must use the standardized purchase request process to purchase a new computer, tech accessories, or software. One submission per job description or grant request.

Forms

Report a problem

If you have a technology or an AV facility issue, please complete the problem report below.  This link is now routed to the IT Direct Service Management System to better process and manage work orders.

REPORT A PROBLEM OR SUBMIT A TROUBLE TICKET

 Request a room

Request your room as early as possible, at least five days before your event/activity. Use this form to reserve space in the building and request IT support for your event.

Request space at CHHS

Computer labs

Computer labs

All CHHS computer labs offer standard software. Special software in each lab is listed in the table below.

  • Teaching Lab - 1416

    Instructional computer lab for courses taught by CHHS faculty. Workstations include SAS and SPSS.

    • Software includes: MatLab, SAS, Citrix (Epic Training).
  • Enabling Technology Room - 3008

    Instructional computer lab for courses taught at CHHS. Workstations include special software and hardware used primarily for programs such as blindness and low vision studies and occupational therapy and standardized testing.

    • Software includes: JAWS, ZoomText, Duxbury DBT, MatLab, SmartNav, EMWave PC, Citrix (Epic Training).
    • Hardware includes: Braille embossers, flatbed scanners, SmartNav and EMWave sensors.
    • 50 PCs (Windows 10)
  • Study Hub - 1468

    For hours and other service information please visit the Study Hub page.

    • Software includes: MatLab, ZoomText, JAWS, Kurzweill, Soothsayer, Rosetta Stone (Spanish), Dragon Naturally Speaking, SmartNav, Smart Casamba.
    • 50 PCs (Windows 10)
  • Mobile Computing Lab

    The mobile computer lab is available upon request to CHHS students during specifically requested times only. To request the mobile computer lab, contact the CHHS IT Department Help Desk at (269) 387-7309 or chhs-helpdesk@wmich.edu.

    • 20 laptops (Windows 10)
  • Unified Clinics Lab

    This lab is open to all WMU students who have clinical hours in the WMU Unified Clinics. It is located in Kalamazoo Center for Medical Studies room 3068

    • 7 PCs (Windows 10)
    • 1 iMac (Mac OS X)

Lab hours

Fall and spring hours

  • Monday - Thursday: 7:30 a.m. to 8:30 p.m.
  • Friday: 7:30 a.m. to 5 p.m.

Summer I and II hours

  • Monday - Thursday: 8:30 a.m. to 7 p.m. 
  • Friday: 8:30 a.m. to 5 p.m.

Summer hours may vary. Please contact (269) 387-7309 for more information

Standard Software

  • Productivity and statistical
    • Microsoft Office Word, Excel, PowerPoint Access, Publisher, OneNote
    • Write N Cite
    • PDF Creator
    • Adobe Reader
    • Adobe Creative Cloud Suite (select tagged systems)
  • Browsers
    • Internet Explorer
    • Mozilla Firefox
    • Google Chrome
  • Statistical and curriculum-specific
    • SPSS
    • Alvin
    • SALT
    • Citrix
    • Visual Paradigm
    • Vocal Tract Lab
    • Perky Duck
    • Visual Health Information PC Kits (VHI PC Kits)