Technical Assistance and Support

College support

Technology support may be requested for the following situations by personnel in Western Michigan University College of Arts and Sciences departments, service offices and labs.

  • College computer lab reservations
  • College or department controlled or funded classroom and conference room technology
  • Computer lab problems
  • Computer virus and malware removal
  • Desktop and laptop problems
  • Erasing and setting up used desktops and laptops
  • File server setup, administration and support
  • Hardware installations, upgrades and repairs (computers, printers, copiers and audio visual equipment)
  • Instructional technology equipment
  • Internal-external grant consultation
  • Laptop video adapter checkout (1019 Brown Hall, 3394 Rood Hall and 4216 Dunbar Hall)
  • Limited equipment checkout (department specific and location specific)
  • Network data jack planning and installation
  • Network jack or connection issues
  • Planning, creating specifications and price quoting for new technology equipment (desktops, laptops, printers, network copiers and audio visual equipment)
  • Secure erasing and disposal of old used equipment
  • Setup for local printers, network printers or network copiers
  • Setup for new desktops and laptops
  • Software application installations
  • Technology proposals assistance (college, department or grant)

University support

Contact the IT Help Desk at (269) 387-4357 (select option 1) for:

  • Bronco NetID accounts and passwords
  • Issues with Western Michigan University enterprise application (e.g., Kronos, Cognos, Banner, WebNow, Perceptive Content, Webmail, GLOW) beyond the local computer such as login, access rights, server down or how to use
  • General purpose classroom technology cart issues (registrar-controlled rooms)
  • How to use any given software application after installation or login
  • Telephone setup, moves and issues