Bronco Spotlight: Ray Dixon

Photo of Ray Dixon

Bachelor of Science in university studies, 2019

Business Office Coordinator at Mercy Health

I am responsible for many functions to coordinate the timely and efficient flow of patients and medical records. My responsibilities include scheduling, medical records, referral coordinating, cashier, and assist other staff with patient scheduling and clerical tasks. 

What is the most rewarding and the most challenging part of your job?

The most rewarding part of my job is that I have my own office area. The most challenging part of my job is the high volumes of patients calling to schedule or seeking immediate clinical help.

What experiences impacted the choice of your career path? 

I always thought that I wanted a job in the medical field because it paid well. I started working at Bronson straight out of high school in 2012. I was just working my way up the job chain to learn different skills. After a few months of working in the health facility, I realized that the medical environment wasn’t befitting. Instead, I want to help young minds develop a sense of what kind of career they would like to pursue.  So, I decided I want to work with students as their guidance counselor. I want to make education fun by researching, developing activities, and taking students on career filled journeys that will identify what they are passionate about. As a Kalamazoo Promise student, Kalamazoo Public Schools helped students prepare for college and I had  the opportunity to go to college for free. I am more than grateful and I want to share my experiences with kids in grades K-12. I want them to have the ability to apply themselves more than ever. 

What advice would you offer students to help them decide on a career path?  

Always meet with your advisors, if you cannot meet in person, make a phone appointment with them. They will discuss and place you in classes you need. In class, exchange your contact information with your classmates so that you can be informed on classwork and other updates . Plus, that is a great way to make new connections and friends.

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