Bronco Spotlight: Chase Dechnik

Chase Dechnik

Bachelor of Business Administration in computer information systems, 2020

Central Services Technician at Aunalytics, Inc. 

In my role as a Central Services Technician, my team and I are responsible for the configuration and administration of monitoring services across a large multi-tenant MSP (managed service provider) environment. There is a great wealth of knowledge and experience to be gained while working at an MSP, and this includes proficiency in many platforms such as Solarwinds N-able, Cisco Umbrella, Liongard, Auvik, and many more across the spectrum.

If you had a campus job or internship, how did they impact your career development?

I was fortunate enough to earn an internship at my current employer (originally Secant Technologies upon my hiring), and be walked through numerous different tasks and projects that make up the multiple duties of working at an MSP. This greatly demanded me to become versatile and learn skills on the go that helped me develop my ability to become adaptable in whatever was asked of me, be it in my comfort zone or not. The work environment was, and even still is, extremely encouraging and helpful in getting new IT skills under your belt to perform your job with more efficiency, which was such a tremendous help for someone still in their schooling at the time.

Which of your skills had the biggest impact on your success?

Without a doubt, my communication skills have had the largest impact in regards to my success. In my job, there is a great deal of communication with our customers through verbal or written form, and it is crucial that there is a proficiency to ensure that you're able to work through the various issues that arise in the IT world. Delivering customer success is our most important goal, so that we can help them to achieve their needs and desires.

What advice do you have for others pursuing a career similar to yours?  

"Work hard, be kind, and amazing things will happen" is my favorite quote by famous late night talk-show host Conan O'Brien because it's a fact of life that has proven true to me time and time again. Be ready to always show up and work hard in all that you do, and DO NOT be afraid to mess up or admit to your mistakes. You're never expected to be an expert the first day you walk into your career. Most importantly, be kind to everyone, always. Having the right attitude with the willingness to work hard will always triumph over someone who may be more skilled, but is an absolute misery to be around. Contributing to a positive work culture is one of the very best things that you can do to help make your job a place that you want to walk into, and for others as well.

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