Ascent Global Logistics Air Charter Coordinator

The Air Charter Coordinator’s primary duties include booking and running all charters in a timely and professional manner, as well as coordinating all moves associated with the charter per the Customer's requirements, while maintaining quality customer service.

• Provide quality customer service to each customer per their individual needs. Each ACC must learn the unique customer requirements of each customer they have been assigned in addition to handling any customer's needs. 
• Must be able to make sound financial decisions for the company with regard to aircraft utilization and securing deals with customers.
• Participate in Air Charter Management training program.
• Maintain proficiency in all computer systems used in Air Charter Management.
• Maintain knowledge on how to establish any new customer per department requirements 
• Bring any problems to the attention of the Manager on duty at the time for immediate attention.
• Adhere to the Ascent Work from Home Guidelines, when applicable, in order to adequately perform the day-to-day job functions.

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High school diploma or general education degree (GED); no specified experience and/or training.

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Must be able to think and react quickly to problem situations.  Must be able to remain calm during adverse conditions. Must pay attention to detail while multi-tasking. Basic computer skills - Microsoft Windows, Word, Excel and Outlook. Ability to understand transportation marketplace (geography, time zones). 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, and color vision.  Must be able to read computer screen and overhead screens.

A general office/call center environment. Noise level is quiet to moderated with exposure to office machines, phones, faxes, computers, and copiers. The employee is occasionally exposed to fumes or airborne particles. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.