Posted by Tom Thinnes on
Northern Jet Management
Job Title: Concierge Services
Responsibilities:
- First point of contact for all departing and arriving customers.
- Greet all incoming guests and direct them to appropriate areas in a professional, friendly, and hospitable manner.
- Make sure the needs of all customers are met while waiting for a departing flight.
- Acts as the point of reference for guests who need assistance or information
- Answer all phone calls, take and distribute messages or redirect calls to the appropriate department.
- Track and maintain all customer vehicle keys, with appropriate return dates noted.
- Ensure all external and internal clients’ needs are met.
- Coordinate Aircraft Stock Program: ordering and sourcing, maintaining inventory, and stocking
- Assist Sales, Marketing, Flight Ops Manager, Operations, and Human Resources with miscellaneous clerical duties, expense reports, brochures, and mailings.
- Perform all Concierge services: updating event calendar, making reservations and recommendations, updating weather and notary services.
- Assist with setting up tours, ordering and maintaining office supplies, and shipping items as needed.
- Perform all other duties assigned to conduct business.
Job Requirements:
- Previous hospitality experience encouraged.
- Must be 100% customer (internal and external) focused.
- Strong customer service background.
- Professional phone etiquette, along with excellent verbal and written communication skills.
- Exceptional interpersonal skills with the ability to develop a rapport with customers and staff.
- Strong commitment to uncompromised customer service.
- Must be able to maintain strict confidentiality.
- Ability to remain calm under pressure and work well in an active environment.
- Must be able to work alone and/or with a team.
- Working knowledge of Word, Excel, and Outlook.
- Ability to manage and prioritize projects in a fast-paced work environment.
- Ability to lift 10-20 pounds for stocking products.
- A valid driver’s license and good driving record.
- Submit to an initial drug test along with random drug and alcohol testing to comply with safety and company guidelines.
Interested candidates should email Susan Hickey