Northern Jet Management: Concierge Services

Northern Jet Management

Job Title: Concierge Services

Responsibilities:

• First point of contact for all departing and arriving customers.
• Greet all incoming guests and direct them to appropriate areas in a professional, friendly, and hospitable manner.
• Make sure the needs of all customers are met while waiting for a departing flight.
• Acts as the point of reference for guests who need assistance or information
• Answer all phone calls, take and distribute messages or redirect calls to the appropriate department.
• Track and maintain all customer vehicle keys, with appropriate return dates noted.
• Ensure all external and internal clients’ needs are met.
• Coordinate Aircraft Stock Program: ordering and sourcing, maintaining inventory, and stocking
• Assist Sales, Marketing, Flight Ops Manager, Operations, and Human Resources with miscellaneous clerical duties, expense reports, brochures, and mailings.
• Perform all Concierge services: updating event calendar, making reservations and recommendations, updating weather and notary services.
• Assist with setting up tours, ordering and maintaining office supplies, and shipping items as needed.
• Perform all other duties assigned to conduct business.

Job Requirements:

• Previous hospitality experience encouraged.
• Must be 100% customer (internal and external) focused.
• Strong customer service background.
• Professional phone etiquette, along with excellent verbal and written communication skills.
• Exceptional interpersonal skills with the ability to develop a rapport with customers and staff.
• Strong commitment to uncompromised customer service.
• Must be able to maintain strict confidentiality.
• Ability to remain calm under pressure and work well in an active environment.
• Must be able to work alone and/or with a team.
• Working knowledge of Word, Excel, and Outlook.
• Ability to manage and prioritize projects in a fast-paced work environment.
• Ability to lift 10-20 pounds for stocking products.
• A valid driver’s license and good driving record.
• Submit to an initial drug test along with random drug and alcohol testing to comply with safety and company guidelines.

Interested candidates should email Susan Hickey