Frequently Asked Questions

Q. What are the meal plan choices for students living in the residence halls?

A. Students living in the residence halls have three meal plan choices:

    • Bronco Gold Plus—unlimited meals/wk., $100 Dining Dollars, 8 Guest Passes
    • Bronco Gold— unlimited meals/wk., $50 Dining Dollars, 4 Guest Passes 
    • Bronco 14—14 meals/wk.

There are three components to WMU meal plans, which are automatically loaded onto your Bronco Card: 

    • Weekly meals—access to the Dining Centers and Carryout Express during serving hours
    • Dining Dollars—pre-loaded “cash” on Bronco Card that can be used at Campus Cafes or to pay the door rate entrance to a Dining Center
    • Guest Passes—pre-loaded onto Bronco Card

The Gold meal plans allow unlimited access to the dining centers during serving hours. The Bronco 14 provides the student with 14 meals each week, beginning on Monday morning and expiring Sunday night—unused meals do not carry over each week. 

Q. What is the most popular meal plan?

A. Bronco Gold is chosen by the majority of students. The unlimited meal plans allow students to eat care-free, without having to worry about running out of meals over the week or weekend or making each meal “count.”

Q. How do meal plans work?

A. Meal Plans are loaded directly onto the student’s Bronco Card, which is swiped by a checker at the entrance of each dining center or carry out express prior to food selection. Once inside the dining center, students may select from any of the plated or self-serve choices available.

After eating, the student returns their dishes and utensils to the dish return area. Please note that dining centers offer dine-in only; for carryout options, students can order sack meals to go online, or options are available at Parkview Café and during Late-Nite Carryout at Café 1903 and Market (Mon. – Thur. from 8 – 11:30 p.m.)

Q. Can students change their meal plan?

A. Students living in the residence halls may make one change to their meal plan at the beginning of the semester. The time frame to make this change is posted on the meal plan change website. To change your meal plan, go to GoWMU and under the My Self Service section on the left choose the link "Residence Life Housing."

Once the student changes their meal plan, a credit or charge will be applied to the student’s account based on a daily proration of the meal plan cost. If the dining plan change has a lower cost than the original choice, the student may be entitled to a refund for the difference. To receive a refund, all University fees must be paid in full. If not, the credit from the dining plan change will be applied to any outstanding balance on the student account. Once all University charges are paid, the refund will be processed according to the Accounts Receivable processing schedule. For more information on your student account contact Bronco Express at (269) 387-6000.

Q. What are Dining Dollars?

A. Dining Dollars are a prepaid account to make purchases at WMU Dining Services locations. Campus cafés, which are retail locations throughout campus, accept Dining Dollars (along with cash, MasterCard®, Visa® or Discover®). Additionally, students can use their Dining Dollars to purchase a meal for a guest at the dining center door checker’s stand. Dining Dollars are loaded on the student’s Bronco Card. The guest meal rate is deducted from the student's Dining Dollars account for individually purchased meals.

To use Dining Dollars, the student presents their valid Bronco Card to the cashier or dining center door checker. The purchase amount is deducted from the Dining Dollars account. The balance remaining in a Dining Dollars account is displayed on the cash register screen or card reader as the purchase is completed. Dining Dollars that are included with a meal plan roll over from fall to spring semester, but do expire on June 30 of each year.  

Additional Dining Dollars can be added at any time Dining Dollars included with a meal plan are utilized before additionally purchased Dining Dollars are used. Dining Dollars that are purchased separately from a meal plan continue to roll over from semester to semester until the student graduates or leaves the University.

Q. How do I use my Guest Passes?

A. Guest Passes are automatically loaded onto your Bronco Card at the beginning of each semester, just like Dining Dollars.  To use, notify the checker at the entrance of the dining center that you want to use your Guest Pass(es). Each swipe after the initial swipe for the cardholder’s entrance will deduct one (1) Guest Pass from your Bronco Card balance. 

Guest Passes do expire at the end of each semester. If you run out of Guest Passes, you may purchase a meal at the door rate, using Dining Dollars, cash or credit card. 

Q. Are all students required to have a meal plan?

A. Students living in the residence halls are required to have a meal plan as part of the Residence Hall and Dining Contract. There are three residence halls that allow a “room only” contract: Henry, Britton and Hadley Halls

Q. What meal plan options are available for commuter students and WMU Apartment residents?

A. Students living off-campus or in WMU Apartments purchase meal plans by the semester. In addition to the meal plan options available to students living in the residence hall, these students may also choose from Block 100, Block 75, Block 50 and Block 25 meal plans. The block meal plans include 100, 75, 50, or 25 accesses into the dining centers during the semester. Dining Dollars are also included in the Block 100, Block 75 and Block 50 meal plans. Dining Dollars from these plans will roll over from fall to spring but do expire on June 30.

Students can purchase commuter meal plans online. Commuter meal plans may be charged to a WMU student account, or purchased online with a MasterCard®, Visa® or Discover® credit card. To pay by cash or check, students should come to the Dining Services office located in the Bernhard Center, room 161.

Q. How do I add more meals to my commuter meal plan?

A. Students are able to purchase one commuter meal plan per semester online. Any additional commuter meal plans will be able to be purchased by calling the Dining Office at 387-4844 and charging the cost of the additional meal plan to your student account.

Student can also purchase Dining Dollars with credit card or student account and use them to pay the guest meal rate at the door of the dining center.

Q. What is available to students who have food allergies or medically required dietary accommodations?

A. With the many choices offered in Dining Services, almost all dietary accommodations can be met. Given the unique needs of students with food allergies or medically required dietary accommodations, individual consultation is encouraged. For assistance or guidance with food choices, ask to speak with the dining manager or call the dietitian at (269) 387-4888.

Q. What arrangements can be made if a student is sick and cannot come to the dining center?

A. If you are ill and cannot leave your room for a meal, you may obtain a sick tray meal as follows:

    1. Request your RA, roommate or suite-mate to pick up your sick tray, and give this person your WMU Bronco ID card.
    2. This person will ask at the checker’s stand for a sick tray slip, fill out and sign the sick tray slip, and have your WMU Bronco ID card scanned.
    3. The checker will notify the manager to help your RA, roommate or suite-mate find the needed carryout materials and food.
    4. The sick tray meal will consist of the available menu offerings in the dining center at the time of the request. Soups, crackers, juices and light meal choices are routinely available in the dining center.

    Q. Can I share my meal plan (residential or commuter)?

    A. No, all meal plans are non-transferrable, meaning that the meal plan may only be used by the purchaser or the student the meal plan was purchased for. Do not transfer your WMU Bronco Card to another person or allow your card to be in another person's possession. If your card is transferred to another person, with or without your consent, it will be kept by the dining service checker or cashier and a $25 fine will be charged to the legal cardholder. The legal cardholder, and the person using a Bronco ID card that does not belong to them may be processed in accordance with the WMU Student Code. If your card is lost or stolen, call WMU Dining Services immediately at (269) 387-4844.

    Dining Dollars, cash or credit card (Mastercard®, Visa® or Discover®) are accepted at all dining centers.

    Q. If I am interested in employment with WMU Dining Services, where should I apply?

    A. You can find a student dining application online!