Services

Cable television

Access to Educable is available via the cable outlet(s) in your room. Programming is also available online via  Xfinity on Campus, a streaming service in which you may watch TV on your computer, tablet, mobile phone and other compatible devices. Check Information Technology’s website for television compatibility and the channel lineup.

Custodial

Custodial services clean all public spaces Monday through Saturday. Community bathrooms are cleaned twice a day, a morning deep clean and a touch-up and restocking in the afternoon. Our custodial service uses "Green Seal Certified" cleaning products wherever possible, as well as electrically activated water (EAW) achieving nearly chemical-free cleaning of floors and other hard surfaces.

Students in suites clean their own bathrooms.

Front desk

Each residence hall has a front desk open limited hours. At the desk, students can check out gaming equipment, games or cleaning supplies like vacuums and brooms. The desk is also where students will pick up packages.

To check out equipment or pick up packages when the desk is closed, please go to the hall office.

Hall Office

Most halls have a business office open Monday through Friday. At the office you can ask questions, check out the cleaning or gaming equipment that is at the front desk, or speak with the hall director.

Internet access

Residence hall rooms have an Ethernet port and wireless Internet that connects residents to ResNet, the high-speed residential computing network at Western Michigan University. An Internet fee will be charged to each student's WMU account. Visit the ResNet website for details. Wireless access is also available in main floor lobbies and lounges.

Laundry

A laundry room with large-capacity washers and dryers is in each building. There is a credit/debit card swipe reader on each unit.  It is $1.50 to wash and $1.25 to dry a load of laundry.  High Efficiency detergent (HE) is preferred. Download the laundry app to track your laundry and get notices when it is done.

Western Heights residents use the Western Heights laundry program.

Mail

Each room has a mailbox that roommates share. It opens with your room key or a combination. Mail is distributed by 5 p.m. Monday through Saturday. Outgoing mail can be dropped off at the front desk. Package notifications are sent to your WMU student account. Bring your student ID to the front desk or the hall office to get the package.

Your mailing address is a combination of your building name and street address. “Western Michigan University” should not be in the address.

Maintenance

Bronco Fixit logoStudents can submit their own maintenance requests via Bronco Fix-It. If it is a maintenance emergency that threatens safety, security or sanitation, please contact:

  • Residence Life, 8 a.m. to 5 p.m. Monday through Friday: (269) 387-4735
  • Maintenance Service Center, 7 a.m. to 5 p.m. Monday through Friday: (269) 387-8514
  • WMU Department of Public Safety, evenings, weekends and holidays: (269) 387-5555

Pest control

If you have pest concerns, please contact Residence Life at (269) 387-4735 to have a licensed exterminator inspect your room.

Questions about bed bugs?

Public areas and special spaces

Each hall has a variety of public areas residents may use. These include game rooms, TV rooms, study lounges and social lounges. Some halls also have special spaces for on-campus students to use.

Recycling

A recycling container is provided in each room. Larger bins for paper, plastic, glass and Styrofoam are in hall lobbies, and single-stream recycling dumpsters for paper, plastic and glass are strategically placed around the residence halls.

Telephone

A telephone line with local service is available in every room. Students will need to bring their own phone, and we suggest a pre-paid calling card for long-distance calls. 

Utilities

A major benefit of living in a residence hall is the ease with which you move in. Unlike an apartment, all utilities, as well as basic cable and local phone service, are connected and available when you arrive. No need to worry about monthly bills!

Vendors

Residence Life works with select outside vendors to provide additional services for students. These vendors rent or sell common items students have in their rooms. Items include carpet, linens and MicroFridges.