Clinical care at Sindecuse Health Center is provided by appointment. Patients may make an appointment by phone or online.
Visitors to the health center wishing to be seen by a medical professional will be offered the first available appointment time—which may be later that day or the following business day. Visitors who arrive after 4:30 p.m. seeking an appointment will be offered one on the following business day. We strongly recommend patients make an appointment ahead of time to have a predictable visit time frame.
Clinic and Diagnostic Services, including Lab and X-ray
(269) 387-3287, then press 2
Physician, physician assistant, nursing, laboratory, and X-ray appointments. Choose a clinician you feel comfortable with and request this clinician whenever you make an appointment.
Sports Medicine Clinic
Physical therapy, massage therapy and sports medicine physician appointments.
Chaperones are available
At every visit, patients are welcome to request a chaperone. Clinical staff are available to serve as a chaperone. Our staff will maintain patient confidentiality standards set by Sindecuse Health Center. When a chaperone is present, your provider will try to keep questions of a sensitive nature to a minimum. Please let our staff know if you would like a chaperone. Sindecuse Health Center follow's WMU's Medical Chaperone policy. Posters in every exam room remind patients of their right to request a chaperone.
Everyone has to check in, so plan on arriving 15 minutes before your appointment. This will get you through the registration process and into your appointment on time. If this is a return visit to the health center, and you are not covered by Medicaid, you may register using the kiosk at the welcome desk.
Bring your Bronco ID card and current insurance card
You'll need both of these. If you have prescription drug coverage through outside insurance, bring that identification card and information with you. Bring a photocopy if you don't carry your card.
Cancellation and no-show policy
A $20 fee is charged for missed appointments not canceled or rescheduled at least four hours in advance. For physical therapy appointments, a one-hour notice of cancellation is required to avoid a late-cancel fee. If you are unable to keep your appointment, call us at (269) 387-3287 (press 2) or use the patient portal to cancel or reschedule your appointment. Health insurance policies do not pay cancellation fees.
Patient rights and responsibilities
Patients at Sindecuse Health Center have certain rights and responsibilities. They are posted online for viewing, as well as in each exam and waiting room at the health center.