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If you have an appointment as part of the 2024 firefighter physicals program, please see more detailed instructions at this page.

Clinical care at Sindecuse Health Center is provided by appointment. Patients may make an appointment by phone or online. Appointments offered by phone or online are always the first available appointment times later that same day or on the following business day.  The patient portal may be unavailable Friday mornings between 2:30 and 3:30 a.m. to allow for weekly scheduled maintenance.

You may also call 

  • (269) 387-3287 for physician, physician assistant, nursing, laboratory, and X-ray appointments
  • (269) 387-3248 for physical therapy, massage therapy, chiropractor and sports medicine physician appointments
  • (269) 387-1850 for counseling appointments. Students seeking a counseling appointment may also walk in to the health center during business hours.

When You Check-in

Please bring your WMU Bronco ID or other photo id and your insurance card with you to each visit and review the check-in and cancellation information for the department you will be visiting below:

Primary Care, Nursing, Travel, Psychiatry, Social Work, Nutrition, Lab & X-Ray, Massage Therapy, Chiropractor:
Check-in 15 minutes prior to your appointment time on the main level at the registration desk.

Sports Medicine, Physical Therapy:
Initial appointments
for PT or sports med doctor check  in on the main level 15 minutes before your appointment.
Follow ups:
Check-in 5 minutes prior to your appointment time on the lower level in the Sports Medicine Clinic.

Counseling Services:
Check in 5 minutes prior to your appointment time on the upper level in Counseling Services.

Cancellation and no-show policy

Patients arriving late for an appointment will be charged a late cancellation / no-show fee. We reserve clinic time for scheduled patients and are not able to fill it with another patient on short notice. Please allow enough travel time to get to the health center safely. If you are not able to keep your appointment, please cancel before your appointment time with required notice period explained below to apoid fees.  We assess fees according to this schedule:

Four-hour advance cancellation notice is required for:

  •  Primary care, nursing, massage therapy—$20 fee if not cancelled with four-hour notice.
  •  Dietitian, sports medicine doctors—$50 fee if not cancelled with four-hour notice.

Student-only services also require four-hour cancellation:

  • Psychiatry, psychiatric social work—$50  fee if not cancelled with four-hour notice.
  • Counseling services—$20  fee if not cancelled with four-hour notice. Failure to cancel a counseling appointment may also result in the cancellation of future scheduled appointments.

One-hour advance cancellation notice is required for:

  • Physical therapy—$20  fee if not cancelled with one-hour notice.

If you are unable to keep your appointment, call us at (269) 387-3287 (press 2) or use the patient portal to cancel or reschedule your appointment. Sports medicine appointments can be canceled by calling (269) 387-3248. Psychiatry, counseling services, nutrition and social work appointments may be cancelled by calling (269) 387-1850. Health insurance policies do not pay cancellation fees.

Patient rights and responsibilities

Patients at Sindecuse Health Center have certain rights and responsibilities. They are posted online for viewing, as well as in each exam and waiting room at the health center.

Translation service

The health center has contracted with a telephone interpretation service to meet the medical needs of WMU students who require language translation services to receive appropriate care. Advance planning may be required to set up the service at the time of an appointment. Ask about the service when you set up an appointment.


Sindecuse Health Center follows WMU's Medical Chaperone policy.  For the protection of the patient and the healthcare provider, chaperones will attend all sensitive examinations. For other exams, patients are welcome to request a chaperone. Clinic staff are available to serve as a chaperone. Our staff will maintain patient confidentiality standards. When a chaperone is present, your provider will try to keep questions of a sensitive nature to a minimum.

We look forward to seeing you!