Appointments

Clinical care at Sindecuse Health Center is provided by appointment. Patients may make an appointment by phone or online.

Visitors to the health center wishing to be seen by a medical professional will be offered the first available appointment time—which may be later that day or the following business day.  Visitors who arrive after 4:30 p.m. seeking an appointment, or arrive when all appointments are filled will be offered one on the following business day. We strongly recommend patients make an appointment ahead of time to have a predictable visit time frame.

Make an appointmenT online

Clinic and Diagnostic Services, including Lab and X-ray
(269) 387-3287, then press 2
Physician, physician assistant, nursing, laboratory, and X-ray appointments. Choose a clinician and request this clinician whenever you make an appointment.

Sports Medicine Clinic
(269) 387-3248
Physical therapy, chiropractor, massage therapy and sports medicine physician appointments.

Chaperones are available

Sindecuse Health Center follows WMU's Medical Chaperone policy.  For the protection of the patient and the healthcare provider, chaperones will attend all sensitive examinations. For other exams, patients are welcome to request a chaperone. Clinic staff are available to serve as a chaperone. Our staff will maintain patient confidentiality standards. When a chaperone is present, your provider will try to keep questions of a sensitive nature to a minimum.

Appointment advice

photo of self-check-in kioskBook online
All available appointments are shown to those seeking primary care appts. Some appointment types—international travel, for example—need to be scheduled by phone.

Be early
Everyone has to check in, so plan on arriving 15 minutes before your appointment. This will get you through the registration process and into your appointment on time. If this is a return visit to the health center, and you are not covered by Medicaid, you may register using the kiosk at the welcome desk.

Bring your Bronco ID card and current insurance card
You'll need both of these. If you have prescription drug coverage through outside insurance, bring that identification card and information with you. Bring a photocopy if you don't carry your card.

Cancellation and no-show policy
Fees are charged for to patients who do not cancel in the time requested before an appointment or who miss the appointment without notification.

Four-hour advance cancellation notice is required for:

  •  Primary care, nursing, massage therapy—$20 fee
  •  Chiropractic care, dietitian, sports medicine doctors—$50 fee

Student-only services also require four-hour cancellation:

  • Psychiatry, psychologist, psychiatric social work—$50 fee
  • Counseling services—$20 fee

One-hour advance cancellation notice is required for:

  • Physical therapy—$20 fee

If you are unable to keep your appointment, call us at (269) 387-3287 (press 2) or use the patient portal to cancel or reschedule your appointment. Sports Medicine appointments can be cancelled by calling (269) 387-3248. Health insurance policies do not pay cancellation fees.

Patient rights and responsibilities
Patients at Sindecuse Health Center have certain rights and responsibilities. They are posted online for viewing, as well as in each exam and waiting room at the health center.

Translation service
The health center has contracted with a telephone interpretation service to meet the medical needs of WMU students who require language translation services to receive appropriate care. Advance planning may be required to set up the service at the time of an appointment. Ask about the service when you set up an appointment.