Sindecuse Health Center

Eligibility and Payment

Students

All students enrolled at Western Michigan University, Kalamazoo College and Kalamazoo Valley Community College are eligible to receive health care services by appointment at Sindecuse Health Center. In addition, spouses of WMU students and their children 12 years of age or older may access our many professional services. Campus visitors and camp participants are also welcome for acute care needs.

WMU School of Medicine students who elect to use Sindecuse Health Center services are charged an annual access fee. Their eligible dependents 12 years of age or older may buy-in on their first professional visit to the health center or may choose to pay non-member rates. WMU School of Medicine students are not eligible for counseling services.

Former WMU students within five years of their last semester attended may purchase bought-in access. This period runs from the first day of classes of one semester or session to the first day of classes the following semester or session. Please call (269) 387-3287 for information about buy-in fees.

Employees

All Western Michigan University employees, retirees, their spouses and dependents 12 years and older are eligible to use our services by appointment for acute care and preventative visits, regardless of eligibility status for other University employee benefits. Faculty and staff are expected to have a primary care provider to whom results can be sent. In addition, they may use our comprehensive pharmacy, sports medicine and physical therapy services. All services are offered on a fee-for-service basis. 

  • WMU employees and their dependents covered by University insurance (PPO Group #007005281) will have charges billed to Blue Cross/Blue Shield. Employees will receive an explanation of benefits from BCBS after a visit to the health center. Blue Care Network HMO only participates with Pharmacy services at Sindecuse Health Center.
  • Dependents with insurance coverage other than the University plan may also use the health center. Insurance carriers will be courtesy billed. It is the responsibility of the patient to pay for any balance due.
  • Charges for Medicare-covered retirees will be submitted directly to Medicare. Please bring your card with you.

Payments

We submit charges to insurance companies within the United States. Call (269) 387-4219 to learn if the health center will bill a specific carrier for you, and to confirm that your insurance company is in network.

The health center accepts cash, check, payment card (MasterCard, Visa, and Discover) including payment by mobile phone apps. Charges may also be applied to University accounts for students and retirees. Fees of less than $1 cannot be charged to University accounts and must be paid at time of service. If a University account is in a "hold" status, the health center will not be able to put charges to an account. Payment will be expected at time of service in that case.

Eligibility for these services:

  • Acute and routine appointments
  • Allergy shots
  • Laboratory & X-ray
  • Counseling Services
  • Dietitian
  • Immunizations
  • Gender-affirming care
  • Outside orders for Lab & X-ray
  • Pharmacy
  • Psychiatry
  • Social work
  • Sports Medicine: Physical therapy, Massage, Chiropractor
  • Travel clinic

is granted with the listed exceptions to:

WMU full‑ or part‑time student, including Career English (CELCIS)

  • All listed services.

Spouse or child of WMU student

  • All listed services except counseling, psychiatry, and social work
  • No outside lab orders or gender affirming care.

Non‑enrolled or graduated (within last 5 years) student

  • All listed services except counseling, psychiatry, and social work
  • No outside lab orders. 

Area college students including WMed, Kalamazoo College, KVCC

  • All listed services, except counseling
  • No outside lab orders. 

Full‑ or part‑time employee (faculty or staff), and their dependents

  • All listed services, except counseling and psychiatry
  • No outside lab orders or gender affirming care.
  • Social work by referral only for medical weight loss.

Visiting scholars and their dependents

  • All listed services, except counseling, psychiatry
  • No outside lab orders or gender affirming care. 

Retirees and their dependents

  • Eligibility applies only if retiree purchases WMU BCBS PPO insurance.
  • All listed services, except counseling, psychiatry
  • No outside lab orders or gender affirming care.
  • Social work by referral only for medical weight loss.

Non‑benefits‑eligible employee and dependents

  • All listed services, except counseling, psychiatry
  • No outside lab orders or gender affirming care.
  • Social work by referral only for medical weight loss.

Visitors, program participants, temporary agency employees

  • Only acute injury or illness appointments, and the lab and pharmacy services associated with that visit
  • Sports medicine services. : Massage Therapy, Physical Therapy, Chiropractor.

Greater Kalamazoo community members, WMU alumni (more than 5 years past graduation)

  • Sports medicine services: Massage Therapy, Physical Therapy, Chiropractor.